Shirley is killing your business ***

I wanted to get a settlement for my loan i spoke to Shirley, who told me that settlement letters cannot be provided as thier company cannot issue out settlement letter and they do not have company account details if i want to pay i will have to go pay them cash, i told her that a 3rd party was paying the loan for me and they need a settlement letter with banking details.<br> <br> Shiley was so full of attitude did not have any customer service skills at all, and she was just trying to show me its her way and no other way. i then went to Old mutual the company that wants to help me settle my loan.<br> <br> The Old mutual guy called and spoke to Shirley who rudely handled the whole conversation, she advised the Old mutual staff that she did not understand him when he spoke in english they then spoke isiZulu that was the only time she spoke to him, she still refused to give out the settlement letter and while the convesartion was still continuing she was busy counting money and arrogantly asked him if he can hear her counting money and she hang up the phone. is this the kind of service you offer your clients??? I need a settlement letter with your banking details. DISSAPOINTED AND BADLY TREATED