LP
Leigh-Anne Petersen
1 reviews | Active since Dec 2020
08 Apr 2021, 05:28
Poor service
After my up my loan with them(2020) already,i was promised they would remove the listing from my name. They only listed me because i refused a debit and they would not give me banking details to pay via eft. To date there is still a negative listing to my name. I have sent emails and spoke to Wouter Le Roux..Also Riana at the belville branch but to no avail. Quick to take your money but poor customer service when your paid up. Im not even gonna mention the other problems i had with them.
Helpful (0)
Replies (4)0
Replies (4)LP
Leigh-Anne Petersen's updateReviewer Update
08 Apr 2021, 09:39Thank you Wouter for the feedback..
Looking forward to have this issue resolved.
Looking forward to have this issue resolved.
LP
Leigh-Anne Petersen's update08 Apr 2021, 09:39
Reviewer Update
Thank you Wouter for the feedback..
Looking forward to have this issue resolved.
Looking forward to have this issue resolved.
Barko Financial Services's replyOfficial
08 Apr 2021, 10:27Dear Leigh-Anne, Thank you for getting in touch with BFS. We would like to apologise for any possible inconvenience caused, relating to your credit profile and the bad service you experienced at our Belville Branch. Kindly note that our team has investigated your complaint and it appears that this is beyond our control but lies with the Credit Bureau. However, we are doing our best for the Credit Bureau to clear your name. #YourBFSYourFuture Regards,The BFS Team
Barko Financial Services's reply08 Apr 2021, 10:27
Official
Dear Leigh-Anne, Thank you for getting in touch with BFS. We would like to apologise for any possible inconvenience caused, relating to your credit profile and the bad service you experienced at our Belville Branch. Kindly note that our team has investigated your complaint and it appears that this is beyond our control but lies with the Credit Bureau. However, we are doing our best for the Credit Bureau to clear your name. #YourBFSYourFuture Regards,The BFS Team
LP
Leigh-Anne Petersen's updateReviewer Update
11 Jun 2021, 17:12Issue was resolved..thank you
LP
Leigh-Anne Petersen's update11 Jun 2021, 17:12
Reviewer Update
Issue was resolved..thank you
Barko Financial Services's replyOfficial
12 Jun 2021, 08:33Hi Leigh - Ann Petersen ,Thank you. We appreciate you taking the time to provide feedback, We are happy that your complaint has been resolved. Customer satisfaction is important to us. You are our valued client and we look forward to a lasting relationship with you.
#YourBFSYourFuture
Regards,
The BFS Team
#YourBFSYourFuture
Regards,
The BFS Team
Barko Financial Services's reply12 Jun 2021, 08:33
Official
Hi Leigh - Ann Petersen ,Thank you. We appreciate you taking the time to provide feedback, We are happy that your complaint has been resolved. Customer satisfaction is important to us. You are our valued client and we look forward to a lasting relationship with you.
#YourBFSYourFuture
Regards,
The BFS Team
#YourBFSYourFuture
Regards,
The BFS Team