PATHETIC SERVICE

PATHETIC SERVICE received from the so-called Area Manager in Cape Town named Jaketa Maja or maybe it's because I work for a well-established company and have certain expectations, but this guy has no customer service as well as the company he works for Barko Financial Services. It's no wonder they were on the news for not following Labour Law correctly. I borrowed R6000 from the branch in Mitchells Plain Town Centre the 20th of December 2022 bearing in mind I have been a client since August 2021 paying each and every month on time. The loan consultant advised I could make payment in February. The consultant called me today advising that Jaketa Maja the Area Manager is saying that I should pay the amount of money back that they loaned me immediately, because that was captured *******ly and not according to their company SOP. My question is how their system allows the loan to be granted in the 1st place and the manager Simone Damons has to authorize the loan as well before it could be approved, meaning she needs to check the loan application if everything is in order according to company standards as well as NCA, but she just authorized knowing very well there is an issue with the repayment date and wants to fix it afterward with me having to pay back the loan. How does that affect my credit profile and do Barko Financial Services just have someone in place that authorizes anything to cover their asses should there be an audit like that person is just authorizing for show or is there someone to authorize for a reason like to prevent *****, etc. While I was on the phone with the consultant I asked if I could speak to Mr Jaketa Maja as this is a matter of urgency, he first said that he cannot speak now as he needs to go into a meeting. I then insisted speaking to him and while I was questioning him about this ordeal. He says that I want to keep me like a boss and he does not have time for this drops the phone knowing very well that I am upset, I then tell the consultant that I am on my way there to speak to him, because I have a lot of questions and if I have to pay the loan back I would do so, but I would also like to have investigation logged for the Mitchells Plain Town Centre Branch for them to check all clients that were loaned and if there are clients loaned in the same manner they should be contacted so they could pay their loans back as well. Upon my arrival I was advised that he left because he doesn't want to deal with me and that alone says he does not put Barko Financial Services clients first and only thinks about himself. I spoke to the manager Simone Damons and asked her a couple of questions as to where I stand in this situation and how could the system allow the loan to be approved and why she authorized it if she knew or saw there was something wrong in the first place and she could not answer me. Is this the kind of people Barko Financial Services employ and for both managers I spoke to, to be so arrogant and self-absorbed. I honestly don't see this company going the extra mile for their clients especially if they can't admit it's their mistake and make as if the its the clients' fault. Then this company wants to become a Mutual Bank. Where in the world would you get investors let alone be approved to become a Mutual Bank if you have arrogant people like that working for your company that just gives the company a bad name.