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Polena M

1 reviews | Active since Jan 2022

31 Jan 2022, 11:46

Orange farm eyethu mall harrasses clients

Hi Koketso, Petunia or Phindile

I took a loan with you guys and in December i had a crisis with paying my installment but then i felt harrassed because your staff members kept coming to my workplace and requested that i should give them my bank card and pin so that they can take their installment. They came to my workplace several times making it uncomfortable for one to work. Even today i got summoned by my superior that your staff came to my workplace during working hours. I find it so unprofessional that such a huge company would do that to their clients, one cant even recommend your company because of such treatment. Do you guys train your staff to harass their clients? Are you guys fimilar with the POPIA act?I cant understand how you guys work, honestly. I will be taking this futher.

Regards, Polena Matene An unhappy client

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Replies (3)
Barko Financial Services
Barko Financial Services's reply31 Jan 2022, 12:27
Official
Dear Polena, 
  
Thank you for contacting BFS Barko Loans. 
 
We like to apologise for the inconvenience caused, relating to your complaint about the Orange Farm branch. 
 
Kindly note that a member of our team will contact you to investigate the reported incident. 
  
Regards, 
 
BFS Barko Loans Team
#YourBFSYourFuture 
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Polena M's update18 Mar 2022, 11:54
Reviewer Update
To whom it may concern

Spoke to Joseph he managed to listen to my complaint an was able to resolve it. Its all thanks to Joseph.


Regards,
Polena Matene
***
Barko Financial Services
Barko Financial Services's reply01 Aug 2025, 09:55
Official
Dear Polena, 
  
Thank you for contacting Barko Loans. 
 
We are glad to hear that your matter was resolved.

We hope to see you again soon
  
Regards, 
 
Barko Loans Customer Care Team
#LetsChangeYourLife