PN
Phumlani N

1 reviews | Active since Jul 2020

20 Aug 2022, 11:57

leaked my personal financial records

I had taken a loan from Barko loans Durban 1 and missed a payment, which I take full accountability for. however, this has only messed with my mental health and caused me loads of Anxiety. instead of Barko, chasing me up for the debt they have, continuously put my name down to my colleagues, not even my company hr office , no one has calls me to make a payment arrangement, cause of them chasing my co-workers up for my debt, I was provided with the number of the lady who helped me apply for the loan, where she wanted me to send her the money instead, when I requested for the company banking details so I could transfer the debt at the end of this month, she made a joke out of my situation , then I decided to email barko myself to make a payment arrangement myself, BARKO has leaked my personal financial information to people I manage and work with telling them that I haven't paid my loan not chasing me up for the debt but through people who dont work for them, I did not give consent for BARKO to have multiple people that I work with as my next of kin but every second person at work keeps telling me about my Barko loan that hasn't been paid, it is embarrassing and has made me lose all credibility with people, I work with, At this point I don’t even feel like going to my job cause Barko has leaked my personal financial records I have evidence of this both written and on voice recordings. This is not right as these short-term loan companies should not treat people like this. I am seeking further advice to take this matter further or they will keep treating people like this.

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Replies (4)
Barko Financial Services
Barko Financial Services's reply20 Aug 2022, 12:11
Official
Hi Phumlani,

Thank you for contacting BFS Barko Loans. 
 
We would like to apologise for the inconvenience caused, relating to your complaint. 
 
Kindly note that a member of our team will contact you to investigate the reported incident. 
  
Regards,
BFS Barko Loans Team
#YourBFSYourFuture
Barko Financial Services
Barko Financial Services's reply20 Aug 2022, 12:59
Official
Hi Phumlani,

Thank you for the contact details. I will forward them to our team that will investigate this matter.

Again we would like to apologise for any inconvenience caused.

Regards,
BFS Barko Loans Team
#YourBFSYourFuture
Barko Financial Services
Barko Financial Services's reply08 Sept 2022, 10:40
Official
Hi Phumlani,

We attempted to contact you on numerous occasions to confirm if you are happy with the resolution of the case reported.

We will, however, keep trying to get a hold of you as your happiness and satisfaction matters to us.

Regards,
BFS Barko Loans Team
#YourBFSYourFuture
Barko Financial Services
Barko Financial Services's reply04 Oct 2022, 09:29
Official
Hi Phumlani,

The Customer Care team notes that we have been unsuccessful in trying to reach you with the aim of resolving the matter reported.  

Please feel free to contact us on our toll-free line at *** or at *** for further assistance.

We look forward to hearing from you.

Regards,
BFS Barko Loans Team
#YourBFSYourFuture