SR
Simphiwe R

1 reviews | Active since Aug 2020

22 May 2025, 10:44

I work with customers, and I know how important customer service is. I will never go back to that place ever.

Barko financial service in Alexandra Yarona building, has the most awful consultants literally to their store manager. I went there on the 8th May 2025 around 9:40am and I was sitting for almost 30min, they had three consultants this includes the manger, one consultant was sitting there I am not sure doing what but she never attended to me nor said anything until I became upset and told her I have been sitting there close to an hour and nobody is attending me nor explaining when I will be getting assistance. They take advantage that their service center in located in a township, and they do not take customers seriously. I left without getting assistance.

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Replies (1)
Barko Financial Services
Barko Financial Services's reply22 May 2025, 15:42
Official
Dear Simphiwe,

Thank you for contacting Barko Loans. 

We received your complaint about our Alexandra 1 branch. 

We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.  

A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint. 
 
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.

Thank you for your continued support. 
BarkoLoansTeam
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