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Dear Stacey, 
 
Thank you for contacting Barko Loans. 
 
We received your concern. 
 
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention. 
 
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint. 
 
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***. 
 
Thank you for your continued support. 
 
Regards, 
Customer Care Team 
#LetsChangeYourLife