Constant harassing and threats

A very unpleasant experience. I took a loan from Barko Krugersdorp and ran into some difficulties paying it back immediately. I asked for an extension and was threatened that they will have to come do a visit to my place of work and contact HR for the whole amount due to be debited from my account. "please sir otherwise our superiors will expect us to come to ur workplace"

"if i have to take this matter up with payroll we will be forced to deduct the whole amount please do send the correct banking info (to be confirmed with Hr after sending) so we may continue with our 750 arrangement

thank u"

"please do send us your new acc number so we can do a split mandate of 750 for oct and 750 for nov"

They kept on phoning my work and myself and my mobile phone and kept on harassing me. I paid the interest on the loan of R380 just to ask for an extension, but they kept on harassing and threating me to come to my place of work. I then provided new bank details and we came to an agreement, as per above messages, that they will deduct the amount due over two months. At the end of October they debited R1000 and R499,10 from my account. I made contact via whatsapp and didn't receieve any feedback. I phone the branch today and was just advised ," sorry they can't refund me as this amount debited was the amount owing on the loan." , THIS WAS NOT THE AGREEMENT. I will be going to social media and lodging a dispute with the Ombudsman.