BFS Midrand Mall, Worst Service Ever

I have been dealing with BFS Midrand for some time now, I failed to make payment In Jan 2020, I called and sent an email requesting to do a payment arrangement as I cannot afford to pay in full at the moment, no one got back to me, I then called again and said I will make time to got and schedule the payments when I get time, as this time of the year my workplace is busy I did not get time but sent numerous mails requesting for their account details so that I can start reducing my dept, no one rep**** to my mails and I got a call from one of their consultants who used their personal cellphone number to call me and was rude and told me that she got a warning because I did not come to the store to schedule the payment and said all hurtful things. I then told them I am too embarrassed to come to their store after this encounter and that I that they should forward me banking details. Yesterday I spoke to one of the ladies who then said they can come to my work place to schedule the Debot Orders which I agreed, but because I work at a call centre and cannot just be available I asked what time will they be coming and they said they will conform, today I call to ensure the time to avail myself for this, They called me a ***** and a **** and that they cannot tell me the time as i will RUN AWAY and that they will involve my management should I not be able to see them, now this is ridiculous, you do not trweat a customer in that manner and my work and management have nothing to do with my Debt with BFS Midrand. This is very unprofessional the service i have received form these people. When this debt is fully paid I will never go to BFS and would not recommend people to use BFS Midrand,