Item: Barko Financial Services
Rating: 1
Author: Gabriel J

Barko Financial Services's replyOfficial

20 Apr 2019, 09:21

Hi Gabriel. I apologise that you feel that way, however I am here to give you the best possible assistance. We are always available to answer the given numbers within our working hours.Please note our business hours are from 7:30am – 5pm on week days and on Saturdays, 7:30am – 1pm.
Please provide me with your contact number in order for me to contact you now?

Barko Financial Services's reply20 Apr 2019, 09:21

Official

Hi Gabriel. I apologise that you feel that way, however I am here to give you the best possible assistance. We are always available to answer the given numbers within our working hours.Please note our business hours are from 7:30am – 5pm on week days and on Saturdays, 7:30am – 1pm.
Please provide me with your contact number in order for me to contact you now?

GJ

Gabriel J's updateReviewer Update

02 May 2019, 08:21

Morning Im still listed how long is this process going to take to clearr my ITC . When you guys update the system it takes quick ,but when you need to correct it it takes forever it doesnt make sense. Please I want my name cleared by end of bussiness today .

GJ

Gabriel J's update02 May 2019, 08:21

Reviewer Update

Morning Im still listed how long is this process going to take to clearr my ITC . When you guys update the system it takes quick ,but when you need to correct it it takes forever it doesnt make sense. Please I want my name cleared by end of bussiness today .

Barko Financial Services's replyOfficial

02 May 2019, 10:18

Good day Mr. Jordaan, Take note that this office act on behalf of BFS and administrates complaints such as these. Your complaint on Hello Peter has reference. We first of all would like to apologise for the inconvenience caused by this current situation. Take note that the request was send through to the credit bureaus. The credit bureaus however has, by law, 21 days to update your profile. The credit bureau in practise does not take that long and usually only takes 7 days. As soon as BFS sends the request for update to the credit bureaus, it is out of BFS’ hands. BFS however do a daily follow up to the credit bureaus until your profile has been updated. We would again like to draw to your attention as to what lead to the current situation: 1. On your loan with reference number: SS***, you indeed made payment, but you used the incorrect reference number. Shapiro Schaick de Vries (SSDA) could therefore not make any updates due to the fact that the payment could not be linked to your account. As soon as they were able to allocate the payment, they did so and a request for update was send to the credit bureaus. Again, take note that the update requests can take up to 21 days as explained earlier; 2. On loan with number: SS***, you made payment, you however proceeded in disputing the payment. As soon as the payment was again made, SSDA waited to see if you are not going to dispute again before they requested for your credit profile to be updated again. Take note that one cannot request an update on the profile if there is a dispute on your payment. Again take note that an update was requested on both your loans on your credit profile and should reflect in due time. It is in the hands of the credit bureaus now. You are welcome to send all complaints or further queries directly to our office. We trust the above is in order. Regards,
Ruthven Burger Kraft Inc. Attorneys (On behalf of Barko Financial Services)

Barko Financial Services's reply02 May 2019, 10:18

Official

Good day Mr. Jordaan, Take note that this office act on behalf of BFS and administrates complaints such as these. Your complaint on Hello Peter has reference. We first of all would like to apologise for the inconvenience caused by this current situation. Take note that the request was send through to the credit bureaus. The credit bureaus however has, by law, 21 days to update your profile. The credit bureau in practise does not take that long and usually only takes 7 days. As soon as BFS sends the request for update to the credit bureaus, it is out of BFS’ hands. BFS however do a daily follow up to the credit bureaus until your profile has been updated. We would again like to draw to your attention as to what lead to the current situation: 1. On your loan with reference number: SS***, you indeed made payment, but you used the incorrect reference number. Shapiro Schaick de Vries (SSDA) could therefore not make any updates due to the fact that the payment could not be linked to your account. As soon as they were able to allocate the payment, they did so and a request for update was send to the credit bureaus. Again, take note that the update requests can take up to 21 days as explained earlier; 2. On loan with number: SS***, you made payment, you however proceeded in disputing the payment. As soon as the payment was again made, SSDA waited to see if you are not going to dispute again before they requested for your credit profile to be updated again. Take note that one cannot request an update on the profile if there is a dispute on your payment. Again take note that an update was requested on both your loans on your credit profile and should reflect in due time. It is in the hands of the credit bureaus now. You are welcome to send all complaints or further queries directly to our office. We trust the above is in order. Regards,
Ruthven Burger Kraft Inc. Attorneys (On behalf of Barko Financial Services)

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