AM
Andile M

1 reviews | Active since Aug 2019

03 May 2023, 16:35

Barko financial services

So this month I skipped a payment due to personal reasons, I would like to report the barberton branch for the unprofessional service I have been receiving, I missed a a payment and I will not run away, problem is now they are coming for me at work, I work in a very strict industry where we deal with alot of money, I could lose my job because of this and how will I be able to pay them, I can only pay on the 25th of this month the whole full amount that I owe, now I am getting emails from their consultants asking me how will they feed their families if I do not pay, I do not remember getting a loan from a specific individual but I got a loan from a company who I thought they would be professional. I will pay back the money I took with interest but these stalker tendencies need to stop, do you guys not adhere to the POPI act, do you not train your agents about client's privacy , I would rather go to a loan shark than suffer this humiliation....

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Replies (1)
Barko Financial Services
Barko Financial Services's reply04 May 2023, 08:20
Official
Dear Andile,

Thank you for contacting Barko Loans.

We received your complaint about our Barberton 1 branch.

We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.  

A member of the Customer Care team will contact you to get more detail on this matter, kindly bear with us as we aim to resolve your complaint. 

Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***. 

Thank you for your continued support.

Regards
The Barko Loans Team
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