GJ
Gabriel J
1 reviews | Active since Sept 2016
10 Apr 2019, 08:14
Barko Financial Services
I Have borrowed money from BFS wich I could not pay in sufficient time given so I were put on ITC . Then Ive Moved from JHB to Northwest and Ive tried to come to a branch to pay the account and I were told that Ive already been handed over , So as I waited the Attorneys Shaphiro shaik and devries send me an sms to settle the amount. which I then immediatly done on the 14/03/2019. And still I get phoned and told to pay the same account which is already been paid. it were today 10/04/2019 the 3rd time that they have phoned me and proof of payment were send to them. I think after this experience I wont be doing any future bussiness with Barko financial services and not to mention that Im still listed on ITC as the account is outstanding.
This is to me pure harasment. Barko services bad place to do bussiness with since this experience.
Helpful (0)
Replies (13)0
Replies (13)
Barko Financial Services's replyOfficial
10 Apr 2019, 08:32Good Day Gabriel J, we apologize for the inconvenience you have experienced with BFS. Considering the fact that you have had a bad experience with regards to having continuous collection requests from SSDA and your name removed on your credit report, we will escalate this to Top Management and have the Director of our legal team be in contact with you shortly, to help you resolve this immediately. Kindly provide us with your contact details as a matter of urgency alternatively please feel free to contact us directly on *** or *** (ask to speak to Petunia) or let us know if you would like us to call you if you are still unhappy and we will do our utmost best to ensure your complaint is dealt with and resolved. Once again, our sincere apologies for this unpleasant experience you’ve had with us. However, we are prepared to do everything we can to help you now. Best regards, BFS Management
Barko Financial Services's reply10 Apr 2019, 08:32
Official
Good Day Gabriel J, we apologize for the inconvenience you have experienced with BFS. Considering the fact that you have had a bad experience with regards to having continuous collection requests from SSDA and your name removed on your credit report, we will escalate this to Top Management and have the Director of our legal team be in contact with you shortly, to help you resolve this immediately. Kindly provide us with your contact details as a matter of urgency alternatively please feel free to contact us directly on *** or *** (ask to speak to Petunia) or let us know if you would like us to call you if you are still unhappy and we will do our utmost best to ensure your complaint is dealt with and resolved. Once again, our sincere apologies for this unpleasant experience you’ve had with us. However, we are prepared to do everything we can to help you now. Best regards, BFS Management
GJ
Gabriel J's updateReviewer Update
19 Apr 2019, 09:32Thank you but your numbers are not even getting answered so its no use.
GJ
Gabriel J's update19 Apr 2019, 09:32
Reviewer Update
Thank you but your numbers are not even getting answered so its no use.
Barko Financial Services's replyOfficial
20 Apr 2019, 09:17Hi Gabriel. I am not sure how the numbers are not being answered as we have been awaiting your call. Please advise when you tried to call the number and I will go through our call log to verify? Kindly provide us with your contact number in order for me to contact you and resolve this problem for you.
Barko Financial Services's reply20 Apr 2019, 09:17
Official
Hi Gabriel. I am not sure how the numbers are not being answered as we have been awaiting your call. Please advise when you tried to call the number and I will go through our call log to verify? Kindly provide us with your contact number in order for me to contact you and resolve this problem for you.
GJ
Gabriel J's updateReviewer Update
20 Apr 2019, 10:11 ********** 168
GJ
Gabriel J's update20 Apr 2019, 10:11
Reviewer Update
********** 168
Barko Financial Services's replyOfficial
20 Apr 2019, 10:25Hi Gabriel. Unfortunately, I'm not able to view your full number. I am in the office currently. Please call our toll free line now. I am awaiting your call: ***.
Barko Financial Services's reply20 Apr 2019, 10:25
Official
Hi Gabriel. Unfortunately, I'm not able to view your full number. I am in the office currently. Please call our toll free line now. I am awaiting your call: ***.
Barko Financial Services's replyOfficial
20 Apr 2019, 10:37Hi Gabriel. Please note that I awaiting your call?
Barko Financial Services's reply20 Apr 2019, 10:37
Official
Hi Gabriel. Please note that I awaiting your call?
Barko Financial Services's replyOfficial
20 Apr 2019, 10:58Hi Gabriel. Are you there?
Barko Financial Services's reply20 Apr 2019, 10:58
Official
Hi Gabriel. Are you there?
GJ
Gabriel J's updateReviewer Update
24 Apr 2019, 07:55Hi Morning Yes my problem is that Ive paid you guys and Im stil listed on ITC as not paid could you please update my ITC record please .
GJ
Gabriel J's update24 Apr 2019, 07:55
Reviewer Update
Hi Morning Yes my problem is that Ive paid you guys and Im stil listed on ITC as not paid could you please update my ITC record please .
GJ
Gabriel J's updateReviewer Update
24 Apr 2019, 08:01If this doesnt get solved I will be moving this matter to the Better bussiness bereau. please sort this withinh 48 hours . otherwise there would be no option left . as I have paid already on the 14/03/2019.
And there is no outstanding fees .
Thank you.
GJ
Gabriel J's update24 Apr 2019, 08:01
Reviewer Update
If this doesnt get solved I will be moving this matter to the Better bussiness bereau. please sort this withinh 48 hours . otherwise there would be no option left . as I have paid already on the 14/03/2019.
And there is no outstanding fees .
Thank you.
Barko Financial Services's replyOfficial
24 Apr 2019, 08:14Hi Gabriel. Please note that we are aware of what the problem is and our recent attempts are to be in contact with you via telephone in order to get your full/ further particulars. That way we will be able to amicably resolve this matter for you. As previously requested, kindly contact us as we are unable to view any customer data on this platform. Our toll-free line is: ***. We are awaiting your call. Best regards, BFS Management
Barko Financial Services's reply24 Apr 2019, 08:14
Official
Hi Gabriel. Please note that we are aware of what the problem is and our recent attempts are to be in contact with you via telephone in order to get your full/ further particulars. That way we will be able to amicably resolve this matter for you. As previously requested, kindly contact us as we are unable to view any customer data on this platform. Our toll-free line is: ***. We are awaiting your call. Best regards, BFS Management
GJ
Gabriel J's updateReviewer Update
24 Apr 2019, 08:18I would be contacting you soon thanks
GJ
Gabriel J's update24 Apr 2019, 08:18
Reviewer Update
I would be contacting you soon thanks
Barko Financial Services's replyOfficial
24 Apr 2019, 08:49Thank you for your response Gabriel and we appreciate your co-operation. #YourBFSYourFuture.
Barko Financial Services's reply24 Apr 2019, 08:49
Official
Thank you for your response Gabriel and we appreciate your co-operation. #YourBFSYourFuture.
Barko Financial Services's replyOfficial
25 Apr 2019, 17:00Good day Mr Jordaan,
We refer to the complaint you lodged on Hello Peter with regards to the bad experience you've encountered with our company.
We apologise that you feel harassed and dissatisfied with our service.
Please note that this issue could not be resolved earlier as you used the wrong reference number when you made payment in March 2019 for your second loan.
It is only after Shapiro Shaik DeVries contacted you on 10 April 2019 that they realised the unknown payment was made by you and it was then allocated to you accordingly.
We have made all our resources available to resolve this matter and get your name cleared.
Please note that this can take up to 7 workings days to resolve.
We are looking forward to a restored relationship with you in future.
Kind regards,
BFS Management
We refer to the complaint you lodged on Hello Peter with regards to the bad experience you've encountered with our company.
We apologise that you feel harassed and dissatisfied with our service.
Please note that this issue could not be resolved earlier as you used the wrong reference number when you made payment in March 2019 for your second loan.
It is only after Shapiro Shaik DeVries contacted you on 10 April 2019 that they realised the unknown payment was made by you and it was then allocated to you accordingly.
We have made all our resources available to resolve this matter and get your name cleared.
Please note that this can take up to 7 workings days to resolve.
We are looking forward to a restored relationship with you in future.
Kind regards,
BFS Management
Barko Financial Services's reply25 Apr 2019, 17:00
Official
Good day Mr Jordaan,
We refer to the complaint you lodged on Hello Peter with regards to the bad experience you've encountered with our company.
We apologise that you feel harassed and dissatisfied with our service.
Please note that this issue could not be resolved earlier as you used the wrong reference number when you made payment in March 2019 for your second loan.
It is only after Shapiro Shaik DeVries contacted you on 10 April 2019 that they realised the unknown payment was made by you and it was then allocated to you accordingly.
We have made all our resources available to resolve this matter and get your name cleared.
Please note that this can take up to 7 workings days to resolve.
We are looking forward to a restored relationship with you in future.
Kind regards,
BFS Management
We refer to the complaint you lodged on Hello Peter with regards to the bad experience you've encountered with our company.
We apologise that you feel harassed and dissatisfied with our service.
Please note that this issue could not be resolved earlier as you used the wrong reference number when you made payment in March 2019 for your second loan.
It is only after Shapiro Shaik DeVries contacted you on 10 April 2019 that they realised the unknown payment was made by you and it was then allocated to you accordingly.
We have made all our resources available to resolve this matter and get your name cleared.
Please note that this can take up to 7 workings days to resolve.
We are looking forward to a restored relationship with you in future.
Kind regards,
BFS Management