NL
Nicolette L

1 reviews | Active since Oct 2019

01 Oct 2019, 10:38

Bad service received from Barco financial services Lydenburg Branch No 2

Bad service received from Barco financial services Lydenburg Branch 2: I am an old client of Barco and I went into branch 2 where my file is wanting to make a loan i was told by the consultant that they will not assist me because my husband owes them money so they Wil not assist me at all up until my husband come and pay them. I do not owe them they send me an sms on my cell phone inviting me to come and take out a loan only to receive that kind of service. My question is what does my husband's debt has to do with me do they even know the current relation between myself and my husband what if we are no longer together what gives them the right to disclose my husband's debt to me I do not think my husband gave them that rich. Barco Lydenburg has lost me as their client as i will never set foot in their branch ever again. The consultants working at the Lydenburg Branch number 2 with their manager is very rude.

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Replies (5)
Barko Financial Services
Barko Financial Services's reply01 Oct 2019, 10:59
Official
Good Day Nicolette L, we apologize for the inconvenience you have experienced with BFS. Please send us an email with your contact details to ***. We will strive to resolve your complaint to the best of our ability as we treat our clients like Kings and Queens. Regards, BFS Management
Barko Financial Services
Barko Financial Services's reply01 Oct 2019, 11:02
Official
Hi Nicolette L, please note that this platform hides all contact information. Please contact our toll free line or Head Office and request to speak to Petunia. We will assist ASAP. Again we apologise for the inconvenience.  Regards, BFS Management 
Barko Financial Services
Barko Financial Services's reply01 Oct 2019, 15:06
Official
Good day Nicolette L, we have received a report that our Area Manager has managed to resolve your complaint. Kindly confirm this in order for us to close the matter off on our side? Regards, BFS Management 
NL
Nicolette L's update01 Oct 2019, 15:26
Reviewer Update
I would like to thank Bernice at BFS for her great service and prompt respond to my complaint you are really great. Also to Phillip the area Manager I want to thank you for resolving my complaint and reassuring me that this will not happen again. Thank you Phillip for your fast respond and also resolving the matter the way I requested it to be resolved. I look forward to doing business with BFS in the future.

Nicolette Lombaard
Barko Financial Services
Barko Financial Services's reply01 Oct 2019, 15:33
Official
Thank you for your co-operation Nicolette L. have a pleasant day further.  Regards, BFS Management