Bad customer service

I have my account since it’s on Debit review, they have been getting payment since last year, nothing have changed since last year, so this month i requested my statement as usual as I wanted to settlement my account and the lady who have been assisting me told me the payment does not reflect, as normal it reflects on the 1st and today is the 07th payment is not reflecting, I have to call my debit review to send me POP of which payment was made on the 1st, now that I sent proof they confirm that they did receive payment, I requested to speak to the manager after the run around, he then calls me very rude, did not allow me to speak I did not expect that kind of attitude to a point where he said he does not care, why hire a person who does not understand the customer frustration, I had to hang up cause I can’t tolerate the tone. All you do is give attitude and when we expose you, you ask us to rate you the bets meanwhile you don’t value your customers. What kind of a manger who does not have customers service and lack of listings skills. If payment was allocated properly I wouldn’t give you zero star & I won’t be changed it as I feel you deserve. That’s not how you treat a customer, he actually ruined my afternoon and raised your voice on a customer seriously instead of explaining properly but he would not even allow me to speak, you just want me to listen to you and not understand my frustration. I can’t wait to pay off this account so I don’t deal with such service. So pathetic.