DB
Debbie B
1 reviews | Active since Feb 2015
30 Jan 2025, 14:26
Bad
Been a client for 4 months They have red flagged the business for other employees/individuals which has nothjng to do with me. Now they do not want to help me as an individual, which I think is unfair towards me as a client
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Replies (1)
Barko Financial Services's replyOfficial
30 Jan 2025, 15:15Hi Debbie,
We are really sorry to hear about the frustration you’re experiencing. We sincerely appreciate the feedback you’ve shared with us, and we want to assure you that at Barko Loans, we take your concerns seriously. We understand how important it is for our clients to feel treated fairly and respectfully.
We’ve noted your feedback and will be escalating your concern to the Witbank branch. A member of our Ops team will reach out to you to explain the reasoning behind the decision made, as it’s important for us to ensure transparency and fairness in all our communications. We want you to fully understand the context, as we believe it’s crucial that both our clients and our business are protected in all matters.
Again, we are sorry for the inconvenience, and we’ll make sure to follow up on this so that you receive the clarification you need.
Thank you for your patience, and we appreciate your continued trust.
Kind regards,
Customer Care
We are really sorry to hear about the frustration you’re experiencing. We sincerely appreciate the feedback you’ve shared with us, and we want to assure you that at Barko Loans, we take your concerns seriously. We understand how important it is for our clients to feel treated fairly and respectfully.
We’ve noted your feedback and will be escalating your concern to the Witbank branch. A member of our Ops team will reach out to you to explain the reasoning behind the decision made, as it’s important for us to ensure transparency and fairness in all our communications. We want you to fully understand the context, as we believe it’s crucial that both our clients and our business are protected in all matters.
Again, we are sorry for the inconvenience, and we’ll make sure to follow up on this so that you receive the clarification you need.
Thank you for your patience, and we appreciate your continued trust.
Kind regards,
Customer Care
Barko Financial Services's reply30 Jan 2025, 15:15
Official
Hi Debbie,
We are really sorry to hear about the frustration you’re experiencing. We sincerely appreciate the feedback you’ve shared with us, and we want to assure you that at Barko Loans, we take your concerns seriously. We understand how important it is for our clients to feel treated fairly and respectfully.
We’ve noted your feedback and will be escalating your concern to the Witbank branch. A member of our Ops team will reach out to you to explain the reasoning behind the decision made, as it’s important for us to ensure transparency and fairness in all our communications. We want you to fully understand the context, as we believe it’s crucial that both our clients and our business are protected in all matters.
Again, we are sorry for the inconvenience, and we’ll make sure to follow up on this so that you receive the clarification you need.
Thank you for your patience, and we appreciate your continued trust.
Kind regards,
Customer Care
We are really sorry to hear about the frustration you’re experiencing. We sincerely appreciate the feedback you’ve shared with us, and we want to assure you that at Barko Loans, we take your concerns seriously. We understand how important it is for our clients to feel treated fairly and respectfully.
We’ve noted your feedback and will be escalating your concern to the Witbank branch. A member of our Ops team will reach out to you to explain the reasoning behind the decision made, as it’s important for us to ensure transparency and fairness in all our communications. We want you to fully understand the context, as we believe it’s crucial that both our clients and our business are protected in all matters.
Again, we are sorry for the inconvenience, and we’ll make sure to follow up on this so that you receive the clarification you need.
Thank you for your patience, and we appreciate your continued trust.
Kind regards,
Customer Care