NM
Nthabiseng M

1 reviews | Active since Mar 2024

24 May 2025, 16:10

ATTENTION!!

Good day.

My name is Thelma Magopane a client to barko loans.

I started loaning money on september 2024 i always pay my monthly installments the Agent who was helping me is Nhlanhla from barko loans branch in orange farm eyethu mall.

I then stopped paying on march they did not get the money on my account. I told nhlanhla that i am no longer working so i won't be able to pay the loan now but as soon as i get a job i will definitely come and pay.

She always calls me to do follow up i have a problem with my phone, i don't know how you guys work but she kept on calling me to pay the loan i told her now i cannot afford to pay as i am still job hunting but i know i owe them and i aknowledge my debt.

Nhlanhla and her colleague they came at my mother's place telling my own mother that if i don't pay she will go to the police and open the case for me.

As a bread winner i had to borrow money and look out for my family.

My mother is not healthy she has a chronic inflammatory disease which is asthma,she was very sad to hear all that coming from Nhlanhla threatening me to pay if i don't pay she will report me to the police.

Is that allowed for the employees to come to my comfort zone and threaten me? How do you guys allow kind of a person who wants to ruin the name of the biggest company, so she is now going straight to the houses of people who owe barko loans.

Sir/Ma'am i wanted to let you know that i am taking action on this matter and i am not going to pay for the loan because i was being harrased at my comford zone

0
Replies (1)
Barko Financial Services
Barko Financial Services's reply25 May 2025, 10:05
Official
Dear Nthabiseng,

Thank you for contacting Barko Loans.

We received your complaint about our Orange Farm 1 branch.

We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.  

A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint. 

Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***

Thank you for your continued support.

Regards, 
Barko Loans Team
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