Are my rights protected? Stop being rude and help.

Hi, I paid up my loan in June, the paid up letter was sent to Lucas on the 04 June 2015. But I am still listed in ICT. Lucas is not willing to help, he is playing a blame game. Initially he didn't know that he had received a letter on the 04 June 2015, he claims I haven't paid? I begged him to please help me... He suggested that I google your IT numbers to directly ask your IT department to remove me???? Why are this people so heartless? This guy is literally harsh on me, and he is blaming everyone for not doing his job.<br> <br> So I managed to Call Christine (PTA) she tells me is that I gave Barko my ID and signed a contract and didn't pay a loan on time? Can this people really do proper customer service? I am reporting on a query dated 4 June 2015, and all they do is to tell me I delayed to pay? Is this how BFS that its customers? Your staff should really address problems brought by customers and stop talking like they are not trained to provide such. <br> I am so frustrated. Can I get someone to resolve this immediately? I need my name removed from ITC ASAP, if you are gonna use the fact that I didn't pay on time against me, shame you are a disgrace. <br> <br> This is abuse to consumers.