Urgent: Ongoing Issues and Lack of Support from Bark Team and Cancel subscription

Subject: Urgent: Ongoing Issues and Lack of Support from Bark Team

As a professional Architectural Interior Design and Decorating business and Elite Pro member, we are extremely disappointed with the service we have received from Bark. Despite multiple attempts to raise our concerns, our issues remain unresolved.

We have purchased numerous leads that have turned out to be false or invalid, and every time we contact your team to request a credit, we are told that our situation does not fall within the credit return policy. This is unacceptable, as we have spent significant amounts on leads that provide no value.

Additionally, the benefits promised to Elite Pros are misleading. Although Bark claims that Elite Pros receive three free leads per week, these leads are of poor quality and are also accessible to non-Elite users — which completely undermines the value of the Elite Pro package.

I have repeatedly requested to speak with a manager, only to be told that this is not possible and that I must email the support team. Despite following this instruction and sending several emails to *** and *** , I have received no meaningful response — only automated messages asking me to rate your service.

To make matters worse, we emailed to cancel our Bark subscription on 4 August 2025, yet as of 6 November 2025, Bark is still debiting our account. This is highly unprofessional and raises serious concerns about your billing practices.

We demand that a senior from Bark’s head office contact us urgently to resolve these ongoing issues. Please email *** and call *** at your earliest convenience.

Your lack of support, accountability, and communication is unacceptable for a platform that promotes professionalism. We expect this matter to be escalated and resolved without further delay.

Kind regards, Lauren Schech Fabello Bespoke