AP
Anthea P

1 reviews | Active since Oct 2017

09 Nov 2023, 08:47

URGENT -

I was contacted from a supposedly contractor who says he received my enquiry from the Bark.com team

We communicated a short while as to the nature of my enquiry.

I was sceptical about this person - who till this day dont really know his name / as we communicated via whatsapp - with no profile picture at all.

As mentioned we communicated and I concluded that i would make contact when I am ready for his assistance.

Needless to say, he kept "calling" and messaging as to when i would be ready for him to commence the job (enquiry i made). Again confiming I would contact him, he kept messaging and calling.

Not once has this person been out to assess job needed to be done, but quoted me telephonically as to the cost (without seeing what needed to be done).. No commitment of job was given or promised to him, as this was merely an enquiry, yet this person took it upon himself to asign the job to him. Still not coming out to assess the job needed to be done. This i found odd and disturbing. He insisting he knows what needs to be done (still havent been out to assess the job / size / material) still claimed he knew what was needed, after googling a few houses in the surrounding areas. That was crazy weird.

I do not know who this person is.

Today 09/11/2023 - i received a very disturbing message (who received my information / contact details etc, from Bark), in which he was saying that I am a ****. And threatening to come to my place of work.

How do you allow such people to be registered on BARK.

He "resides" in the Grassy Park area, Cape Town. Name unknown (cant remember what he called himself). No profile picture on whatsapp.

0
Replies (1)
Bark.com
Bark.com's reply31 May 2024, 11:16
Official
 Hi Anthea,

We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.

We truly value your feedback and take it very seriously. Rest assured, we will actively investigate the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.

If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence.  If you haven't flagged this with us yet, please email us at *** so our team can review further.

We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!

Kind regards,

The Bark Team