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Natalie S

1 reviews | Active since Nov 2013

07 Mar 2021, 09:58

********* company

This is the most dishonest company I've ever had the displeasure of signing up with. I'm really so sorry I ever heard about this company. You need to purchase credits to obtain leads but when you select the initial plan which costs about R150.00 a pop up message comes up where their "Special" offer of triple the amount replaces the amount you initially wanted to purchase. I didn't click on accepting the "Special" offer so assumed the amount that would be debited is what I asked for. The system also does not ask you to confirm the amount. To my horror the "Special" was deducted. So I ask for a refund but assumed I could use the credits for the initial amount I requested. The woman I spoke to accused me of being dishonest because I had already used some credits, I never heard back from her. My email was only responded to 4 days later after which I was told it was my mistake and no refund will be given because I already used credits for a client.

I will most definitely be closing my account with this company.and will never do business with them again!!!

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Replies (1)
Bark.com
Bark.com's reply12 Mar 2021, 16:37
Official
Hi there Natalie,

We're sorry to hear that you have had issues using our site.

It sounds as if you are referring to our up-sell offer where we offer a pack of credits at a discount after one is purchased. A refund is possible if the pack has not been used, but if you have been using the credits then a refund is no longer possible as we cannot retrieve the contact details of customers or marketing carried out.

We'd love to help you make the most of our platform, so please do get in contact with us.

Kind regards,

The Bark Team