1 reviews | Active since Feb 2017
****: Thousands of cash gone down the drain with no return
Bark has been nothing but useless, waste of money, time and effort!!!
I invested the R3000 that bark asked for in order to get their "guaranteed hire promise" so I thought great let me invest this and I should be able to recover the investment with that one hire that they guaranteed. I never received even a single job from all the leads that I had bought with the credits they gave me.
So after constantly pushing hard to close even meetings with these leads every single one was a waste of time and money. They say they offer quality leads but below will state why 90% of their leads are trash.
The leads they have are not serious and just looking, or can't afford the services or are not ready or even some that never requested for any services.
I made sure to only buy leads that looked good and had the budget(what bark stated in the lead details) but non closed or even got close to closing. I was very disappointed however carried on.
I finally accepted that its not working and asked for help where I was rudely told by their staff that it was us at fault and they did everything right however this is nothing but the truth. I stayed patient and went through the 33 leads that I had bought, each costing between R150 to R300 per lead. Of the 33 leads 7 leads had incorrect contact information where my company was unable to contact using multiple ways first a call then a email then a whatsapp and repeated that and could get no contact with that "lead".
I then contacted them to say that I understand sales and I don't blame them for leads not closed but did ask if they could credit my account for the 7 leads as those were not leads as we were not even able to get in contact with that lead let alone explain our services or set up a meeting, I gave them a detailed email on every single lead and showed them that I only want the ones credited that had incorrect contact details(it is Barks responsibility to provide accurate details) and bark simply denied to credit any leads even leads that are obviously **** and had a email address as ***... All the leads asked to be credited were totally incorrect and all I asked was that the be credited and have the rest be my loss.
Bark came up with multiple excuses and loop holes to not credit a single lead which was incorrect contact data, how is a lead a lead when you can't even get a call,sms,email or whatsapp.
Bark is totally a **** and they pray on the businesses that are small and give them hopes of total success however it is the opposite.
When I was through my first 250 credits I got nothing and had to struggle and fight with them just to get the credits refunded to try again(their get hired promise). That means of 500 credits non turned into business, we run a business where we refund a client in cash should we not reach the goals that we promised.
If you are small and looking to get new business stay away from bark and go employ a marketing company to do lead generation for you.
My requests to bark were reasonable and I tried to solve this professionally however they have staff that are ready to give you excuse upon excuse once you need their help.
STAY AWAY FROM THEM!!!
We're very sorry to hear that you haven't had a positive experience using our platform, and that you feel as strongly as you do about our leads. However, we strongly refute the claims that you have made against us.
We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
We're very sorry to hear that you haven't had a positive experience using our platform, and that you feel as strongly as you do about our leads. However, we strongly refute the claims that you have made against us.
We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
My reply to you is my point has been proved you have a copy and paste answer to all queries.
You just proved the excuses I spoke about and you just proved you copy and paste as the two replies from different sites are almost identical word for word.
Your policies are designed to give you the upper hand and not help the consumer. You saw my complaint and did nothing not even personally contact me, you rep**** on the platform to try save your name.
Thank you Bark for actively proving everything I said in my review.
Kind regards
My reply to you is my point has been proved you have a copy and paste answer to all queries.
You just proved the excuses I spoke about and you just proved you copy and paste as the two replies from different sites are almost identical word for word.
Your policies are designed to give you the upper hand and not help the consumer. You saw my complaint and did nothing not even personally contact me, you rep**** on the platform to try save your name.
Thank you Bark for actively proving everything I said in my review.
Kind regards
We have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
We have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
