Poor service from Bark tutoring
I’m a retired university professor and because of the Covid pandemic got involved in online teaching in physics and mathematics. I joined Bark.com several months ago. The system requires you to buy credits for contacting potential students at a rate of roughly R 30 per lead. These are available in packages of 15, 30, etc. credits. It’s now happened 3 times that when I opt for 15 credits only on their site I another 15 get slapped onto my account. When I complained I was told that after the payment there’s a pop up with special “one-time” offer for the same number of credits at a slightly reduced price. This is pure bull**** and amounts to *****. When I complained the second time I got an email from a Toyosi (***) with the statement: “When you purchased the credit pack you were offered to purchase the same pack again but with a 10% discount. This pop up appears right after confirming the first purchase. If you are not interested in purchasing the discounted pack, we kindly advise that you decline the offer when the pop up message appears.” Of course I would decline but I’m not getting the pop up. That doesn’t seem to register with the Bark people. I complained a third time on February 1 and have received no response. Bark brags that it is a leading marketplace in the world and has more than 5 million customers. So why this ********* procedure?
We've very sorry to hear that you feel this way, but our agents are completely correct.
We are currently doing a deal on our credits packs. You can buy any size pack and will then get offered a second pack of the same size at a discounted price.
When you clicked to purchase the first pack of credits, a window will have popped up asking you if you wanted to buy a second pack at the discounted price. If you clicked "Buy Now" this will have processed both packs.
Some people mistake this window to be confirmation of the first pack, when it is in fact offering a second pack altogether.
Where the credits have not been used, we can always provide refunds where this is what the professional wishes.
If we can help at all, please contact us directly.
Kind regards,
The Bark Team
Best regards,
We've very sorry to hear that you feel this way, but our agents are completely correct.
We are currently doing a deal on our credits packs. You can buy any size pack and will then get offered a second pack of the same size at a discounted price.
When you clicked to purchase the first pack of credits, a window will have popped up asking you if you wanted to buy a second pack at the discounted price. If you clicked "Buy Now" this will have processed both packs.
Some people mistake this window to be confirmation of the first pack, when it is in fact offering a second pack altogether.
Where the credits have not been used, we can always provide refunds where this is what the professional wishes.
If we can help at all, please contact us directly.
Kind regards,
The Bark Team
Best regards,