LM
Lerato M
1 reviews | Active since May 2021
07 Mar 2022, 16:23
Phil Construction solutions big ****ers
I'm frustrated with the horrific service that I got from the bark team. I got a company by the name of PHIL CONSTRUCTIONS SOLUTIONS who were supposed to redo my roof. The owner of the company came. Owner by the name Philmon Changundega assessed the roof, gave me a quotation. I then deposited R17500 into his business account on the 12th February 2022 and he was meant to start working 2days later being the 14th February 2022. He sent some of his contract worker to come strip my carport and the roof of the house is still left unattended to. I'm so stressed being a mother of 3 boys and pregnant at the same time. My house is a mess when it rains and I've called him numerous times. He used to pick up my calls but not anymore. He had promised to refund me back my money but to this day nothing. I've tried seeking for help through the Bark team but I haven't been helped to this day. I'm frustrated and disgusted by this.
Helpful (0)
Replies (3)0
Replies (3)
Bark.com's replyOfficial
08 Mar 2022, 17:08Hi there Phil,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, so please provide details of what has occurred directly to us at ***.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, so please provide details of what has occurred directly to us at ***.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Best regards,
Bark.com's reply08 Mar 2022, 17:08
Official
Hi there Phil,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, so please provide details of what has occurred directly to us at ***.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, so please provide details of what has occurred directly to us at ***.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Best regards,
LM
Lerato M's updateReviewer Update
05 Apr 2022, 17:43I'm still waiting for feedback. I'm Lerato and not Phil, Phil is the name of the person that ****med me my money. I don't understand how ******** are even registered with you guys
LM
Lerato M's update05 Apr 2022, 17:43
Reviewer Update
I'm still waiting for feedback. I'm Lerato and not Phil, Phil is the name of the person that ****med me my money. I don't understand how ******** are even registered with you guys
Bark.com's replyOfficial
08 Apr 2025, 13:24Hi Lerato,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We do apologize for the delay in our reply; we haven't been actively monitoring this platform but have recently picked it back up. We understand how important timely communication is, and we’re working to improve in this area.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at *** so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
The Bark Team
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We do apologize for the delay in our reply; we haven't been actively monitoring this platform but have recently picked it back up. We understand how important timely communication is, and we’re working to improve in this area.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at *** so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
The Bark Team
Best regards,
Bark.com's reply08 Apr 2025, 13:24
Official
Hi Lerato,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We do apologize for the delay in our reply; we haven't been actively monitoring this platform but have recently picked it back up. We understand how important timely communication is, and we’re working to improve in this area.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at *** so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
The Bark Team
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We do apologize for the delay in our reply; we haven't been actively monitoring this platform but have recently picked it back up. We understand how important timely communication is, and we’re working to improve in this area.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at *** so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
The Bark Team
Best regards,