LS
Lauren S

1 reviews | Active since Jul 2024

07 Oct 2025, 09:14

Do Not Recommend Bark – Misleading Claims and No Customer Support

We do not recommend Bark as a service provider for Interior Design and Decorating fit-outs in actual fact for ANY service provider

Our company signed up as *Elite Pros* on the Bark platform after being assured that we would receive the full range of Elite Pro benefits. Unfortunately, this has not been our experience.

We have received numerous false and **** leads, and despite reporting these to Bark and requesting our credits back, they have repeatedly failed to refund them. I have made multiple phone calls and sent several emails in an attempt to resolve these issues, yet no one has been able to assist. The responses received are often automated and do not address the actual problems raised.

Bark also advertises that Elite Pros receive two free leads per week, which we have never received. Furthermore, our subscription was increased by 150% without explanation, and none of the consultants could clarify why.

It is extremely disappointing that there appears to be no manager or senior representative available to escalate matters to, and the consultants who do answer the phones — including Suith, Sudeep, Ana, Jessica, and Chaithanya — have been unhelpful and unable to resolve any issues.

Overall, our experience with Bark has been frustrating, unprofessional, and disappointing. The service does not deliver on its promises, and customer support is severely lacking.

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Replies (1)
Bark.com
Bark.com's reply15 Oct 2025, 17:38
Official
Hi, 

I’m really sorry to hear about your experience with Bark. This is not the type of service or support we aim to provide, and I completely understand how frustrating this must feel. 

I’ve reviewed your account, and I can see that some of the issues you’ve raised, such as lead credits and Elite Pro benefits, need a closer look. While we cannot reverse subscription changes retroactively, we are fully committed to helping you make the most of the platform and ensuring you get value from your membership. 

We’d like to offer more tailored support to address your concerns directly and guide you on managing your leads and credits effectively. Please email us at *** with your account details so we can review everything in detail and provide personalized assistance. 

We genuinely want to help you grow your business with Bark and improve your experience moving forward. 

The Bark Team