SH
SH H
1 reviews | Active since Apr 2017
16 Nov 2025, 08:39
Disgusting service, morals and integrity
The worst experience of my life, I have two accounts with bark, now on my one account I bought credits on my UK Bark. 260 credits for £299.52 that's a total of R6 739....... For other South Africans they know this a whole months rent........ Login to my account and oh no it's expired....... This is theft on another level....... The amount I have paid on both my accounts is insane, you use this money for your staff and overheads, but not money you deserve, it's money you have ******...... Going to use the last bit of credits in my other account before you ***** that as well then I'm deleting both my accounts as there's so many other places with much more integrity than Bark.... People stay away Bark will take your money and through you under the bus. The top brass in that company are making millions, you as the man in the street trying to make is way will be *****ed by these capitalists. You have been warned stay the hell away
Helpful (0)
Replies (4)0
Replies (4)
Bark.com's replyOfficial
17 Nov 2025, 18:12Hi Sh,
Thanks for sharing your experience — we’re really sorry to hear how upsetting and unfair this has felt. We understand how serious it is to see credits expire, especially after investing so much into the platform across two accounts.
To clarify the situation: Bark introduced a credit-expiry policy in late 2024 for all professionals, and credits now carry a validity period. However, we recognise how frustrating it is when this isn’t clearly seen or expected — especially if the change wasn’t visible at the time you purchased. We want to make sure your account has been handled correctly.
Please reach out to *** and our senior team will review both accounts, the expired credits, and any recent purchases. If anything has been app**** incorrectly, we’ll fix it — and if adjustments or support are appropriate, we’ll make sure you’re taken care of.
We know this experience hasn’t matched the standard you deserve, and we want to resolve this properly.
The Bark Team
Thanks for sharing your experience — we’re really sorry to hear how upsetting and unfair this has felt. We understand how serious it is to see credits expire, especially after investing so much into the platform across two accounts.
To clarify the situation: Bark introduced a credit-expiry policy in late 2024 for all professionals, and credits now carry a validity period. However, we recognise how frustrating it is when this isn’t clearly seen or expected — especially if the change wasn’t visible at the time you purchased. We want to make sure your account has been handled correctly.
Please reach out to *** and our senior team will review both accounts, the expired credits, and any recent purchases. If anything has been app**** incorrectly, we’ll fix it — and if adjustments or support are appropriate, we’ll make sure you’re taken care of.
We know this experience hasn’t matched the standard you deserve, and we want to resolve this properly.
The Bark Team
Best regards,
Bark.com's reply17 Nov 2025, 18:12
Official
Hi Sh,
Thanks for sharing your experience — we’re really sorry to hear how upsetting and unfair this has felt. We understand how serious it is to see credits expire, especially after investing so much into the platform across two accounts.
To clarify the situation: Bark introduced a credit-expiry policy in late 2024 for all professionals, and credits now carry a validity period. However, we recognise how frustrating it is when this isn’t clearly seen or expected — especially if the change wasn’t visible at the time you purchased. We want to make sure your account has been handled correctly.
Please reach out to *** and our senior team will review both accounts, the expired credits, and any recent purchases. If anything has been app**** incorrectly, we’ll fix it — and if adjustments or support are appropriate, we’ll make sure you’re taken care of.
We know this experience hasn’t matched the standard you deserve, and we want to resolve this properly.
The Bark Team
Thanks for sharing your experience — we’re really sorry to hear how upsetting and unfair this has felt. We understand how serious it is to see credits expire, especially after investing so much into the platform across two accounts.
To clarify the situation: Bark introduced a credit-expiry policy in late 2024 for all professionals, and credits now carry a validity period. However, we recognise how frustrating it is when this isn’t clearly seen or expected — especially if the change wasn’t visible at the time you purchased. We want to make sure your account has been handled correctly.
Please reach out to *** and our senior team will review both accounts, the expired credits, and any recent purchases. If anything has been app**** incorrectly, we’ll fix it — and if adjustments or support are appropriate, we’ll make sure you’re taken care of.
We know this experience hasn’t matched the standard you deserve, and we want to resolve this properly.
The Bark Team
Best regards,
SH
SH H's updateReviewer Update
17 Nov 2025, 19:23unfortunately I cannot see who to reach out to as all I see is " Please reach out to ***********" so not sure how this is meant to help me
SH
SH H's update17 Nov 2025, 19:23
Reviewer Update
unfortunately I cannot see who to reach out to as all I see is " Please reach out to ***********" so not sure how this is meant to help me
SH
SH H's updateReviewer Update
18 Nov 2025, 17:12Got hold of the email and you **** they just brushed it off and basically said your problem. People be warned, stay away from the ******* that call them self bark.
SH
SH H's update18 Nov 2025, 17:12
Reviewer Update
Got hold of the email and you **** they just brushed it off and basically said your problem. People be warned, stay away from the ******* that call them self bark.
Bark.com's replyOfficial
18 Nov 2025, 19:23Hi SH,
Thanks for your update — we’re sorry to hear you’re still feeling this frustrated. We’ve checked your account history, and the credits you’re referring to were purchased in 2020. Those credits would have expired under the original 12-month policy, which was the standard at the time and not connected to the recent change you mentioned.
We understand this isn’t the outcome you were hoping for, but we do have to follow the policy that app**** when the credits were bought. If there’s anything else you believe needs reviewing on your account, please reach out to *** and we’ll make sure it’s checked properly.
The Bark Team
Thanks for your update — we’re sorry to hear you’re still feeling this frustrated. We’ve checked your account history, and the credits you’re referring to were purchased in 2020. Those credits would have expired under the original 12-month policy, which was the standard at the time and not connected to the recent change you mentioned.
We understand this isn’t the outcome you were hoping for, but we do have to follow the policy that app**** when the credits were bought. If there’s anything else you believe needs reviewing on your account, please reach out to *** and we’ll make sure it’s checked properly.
The Bark Team
Best regards,
Bark.com's reply18 Nov 2025, 19:23
Official
Hi SH,
Thanks for your update — we’re sorry to hear you’re still feeling this frustrated. We’ve checked your account history, and the credits you’re referring to were purchased in 2020. Those credits would have expired under the original 12-month policy, which was the standard at the time and not connected to the recent change you mentioned.
We understand this isn’t the outcome you were hoping for, but we do have to follow the policy that app**** when the credits were bought. If there’s anything else you believe needs reviewing on your account, please reach out to *** and we’ll make sure it’s checked properly.
The Bark Team
Thanks for your update — we’re sorry to hear you’re still feeling this frustrated. We’ve checked your account history, and the credits you’re referring to were purchased in 2020. Those credits would have expired under the original 12-month policy, which was the standard at the time and not connected to the recent change you mentioned.
We understand this isn’t the outcome you were hoping for, but we do have to follow the policy that app**** when the credits were bought. If there’s anything else you believe needs reviewing on your account, please reach out to *** and we’ll make sure it’s checked properly.
The Bark Team
Best regards,