1 reviews | Active since Jul 2023
Disgruntled Customer
I am a subscriber on Bark which I use to further my business. In past 2 months bark has doubled the amount of credits used to respond to a cold lead. They say they are merely a marketing platform and they are not responsible to take any blame If a lead misunderstood that you running a company and pay to respond to them with credits from your package. You could spend between 7 and 11 credits on a lead and then either the lead does not answer or the lead is job hunting or the lead is looking for cheap labour and not what you offer. There goes your credits there goes your money. South Africa has a consumer Protector and shoukd surely protect us against this type of practice. They use call centre staff from all these small countries that doesn't have a clue as to what and how we work. I am running a business. There are running costs. There are wages es to be paid. I am running Sparkling Cleaning Services and if I respond to a lead I expect a hot lead. The leads must show if they have affordability ir bark just earns goid credits with no return to the company. I have complained to them so many times. They just don't listen. I don't think their staff knows where South Africa is.
Thank you for sharing your feedback. We're sorry to hear that your experience on Bark.com didn't meet expectations.
First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process.
We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details.
We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.
We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at ***. We're here to help and we appreciate the opportunity to work with you to enhance your experience.
Kind regards,
The Bark Team
Thank you for sharing your feedback. We're sorry to hear that your experience on Bark.com didn't meet expectations.
First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process.
We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details.
We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.
We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at ***. We're here to help and we appreciate the opportunity to work with you to enhance your experience.
Kind regards,
The Bark Team