CZ
Claudette Z
1 reviews | Active since Mar 2010
30 Nov 2021, 14:05
Debit orders, although cancelled on the 4th of October 2021
After I emailed and cancelled the elite profile on the 4th of October 2021, they still mailed me and asked me if I am sure. I would think the first mail would have been explanatory to cancel, why the need for confirmation, though I rep****, 'yes, cancel' which was on the 12th of October 2021. The call centre says they did not receive it, and I mailed them the proof of all the sent mails now again. The lady told me they will only refund me this debit order?
Still believe the first mail sufficed for cancellation! Poor sales, poor feedback turnaround time.
Immediately refund my money back.
Helpful (0)
Replies (3)0
Replies (3)
Bark.com's replyOfficial
30 Nov 2021, 16:40Hi Claudette,
We offer anyone wishing to cancel our subscription the offer of 2 leads for free instead as well as a list of the benefits of the subscription. We do stipulate in our email that we do require a response in order for action to be taken. We're sorry that this wasn't clear to you.
Please contact us at *** should you need further support with this matter.
Kind regards,
The Bark Team
We offer anyone wishing to cancel our subscription the offer of 2 leads for free instead as well as a list of the benefits of the subscription. We do stipulate in our email that we do require a response in order for action to be taken. We're sorry that this wasn't clear to you.
Please contact us at *** should you need further support with this matter.
Kind regards,
The Bark Team
Bark.com's reply30 Nov 2021, 16:40
Official
Hi Claudette,
We offer anyone wishing to cancel our subscription the offer of 2 leads for free instead as well as a list of the benefits of the subscription. We do stipulate in our email that we do require a response in order for action to be taken. We're sorry that this wasn't clear to you.
Please contact us at *** should you need further support with this matter.
Kind regards,
The Bark Team
We offer anyone wishing to cancel our subscription the offer of 2 leads for free instead as well as a list of the benefits of the subscription. We do stipulate in our email that we do require a response in order for action to be taken. We're sorry that this wasn't clear to you.
Please contact us at *** should you need further support with this matter.
Kind regards,
The Bark Team
CZ
Claudette Z's updateReviewer Update
30 Nov 2021, 17:52Please read the whole message. I said I did respond. And I sent the proof thereoff again today. The 12th of October. Therefore money due back asap, and I think an apology as well.
CZ
Claudette Z's update30 Nov 2021, 17:52
Reviewer Update
Please read the whole message. I said I did respond. And I sent the proof thereoff again today. The 12th of October. Therefore money due back asap, and I think an apology as well.
Bark.com's replyOfficial
30 Nov 2021, 17:57Hi Claudette,
The email address you have provided here is not connected to your account so we are unable to help here, but your email will be responded to in due course.
Our previous message was explaining why no action had been taken the first time around and why we require a response,
Kind regards,
The Bark Team
The email address you have provided here is not connected to your account so we are unable to help here, but your email will be responded to in due course.
Our previous message was explaining why no action had been taken the first time around and why we require a response,
Kind regards,
The Bark Team
Bark.com's reply30 Nov 2021, 17:57
Official
Hi Claudette,
The email address you have provided here is not connected to your account so we are unable to help here, but your email will be responded to in due course.
Our previous message was explaining why no action had been taken the first time around and why we require a response,
Kind regards,
The Bark Team
The email address you have provided here is not connected to your account so we are unable to help here, but your email will be responded to in due course.
Our previous message was explaining why no action had been taken the first time around and why we require a response,
Kind regards,
The Bark Team