AL
Aletta L
1 reviews | Active since Dec 2020
20 Dec 2023, 11:03
Complain
I have signed up with Bark for my cleaning business i purchased credits to that i could grow my business but all my 80 credit and Airtime used went to the people that were looking for Employment i emailed bark and explained that the credits used those where not clients it was job seekers i was promised to be refunded my credits but that never happened its really not fair that my credits had to go to job seekers while i was looking to grow my business
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Bark.com's replyOfficial
31 May 2024, 11:26Hi Aletta,
We're sorry to hear you have had a negative experience using Bark.com.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We would be happy to investigate any leads in line with our credit return policy, and where a customer may have misunderstood Bark.com as a recruitment site.
We offer the Starter Pack of credits to new professionals on the platform, and this credit pack is covered by The Get Hired Guarantee. This is a feature that acts as a safety net for new professionals on Bark, and is designed to minimise the risk associated with their first credit pack. In the event that a professional does not secure any customers using the credits in a credit pack covered by the Get Hired Guarantee, we’ll return all the credits to the professional's account and give them a second 'attempt' with the credits they've purchased.
Professionals just need to ensure that they've used all the credits in the pack, and it's been 3 days since they purchased their last lead.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
We're sorry to hear you have had a negative experience using Bark.com.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We would be happy to investigate any leads in line with our credit return policy, and where a customer may have misunderstood Bark.com as a recruitment site.
We offer the Starter Pack of credits to new professionals on the platform, and this credit pack is covered by The Get Hired Guarantee. This is a feature that acts as a safety net for new professionals on Bark, and is designed to minimise the risk associated with their first credit pack. In the event that a professional does not secure any customers using the credits in a credit pack covered by the Get Hired Guarantee, we’ll return all the credits to the professional's account and give them a second 'attempt' with the credits they've purchased.
Professionals just need to ensure that they've used all the credits in the pack, and it's been 3 days since they purchased their last lead.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
Bark.com's reply31 May 2024, 11:26
Official
Hi Aletta,
We're sorry to hear you have had a negative experience using Bark.com.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We would be happy to investigate any leads in line with our credit return policy, and where a customer may have misunderstood Bark.com as a recruitment site.
We offer the Starter Pack of credits to new professionals on the platform, and this credit pack is covered by The Get Hired Guarantee. This is a feature that acts as a safety net for new professionals on Bark, and is designed to minimise the risk associated with their first credit pack. In the event that a professional does not secure any customers using the credits in a credit pack covered by the Get Hired Guarantee, we’ll return all the credits to the professional's account and give them a second 'attempt' with the credits they've purchased.
Professionals just need to ensure that they've used all the credits in the pack, and it's been 3 days since they purchased their last lead.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team
We're sorry to hear you have had a negative experience using Bark.com.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We would be happy to investigate any leads in line with our credit return policy, and where a customer may have misunderstood Bark.com as a recruitment site.
We offer the Starter Pack of credits to new professionals on the platform, and this credit pack is covered by The Get Hired Guarantee. This is a feature that acts as a safety net for new professionals on Bark, and is designed to minimise the risk associated with their first credit pack. In the event that a professional does not secure any customers using the credits in a credit pack covered by the Get Hired Guarantee, we’ll return all the credits to the professional's account and give them a second 'attempt' with the credits they've purchased.
Professionals just need to ensure that they've used all the credits in the pack, and it's been 3 days since they purchased their last lead.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.
Kind regards,
The Bark Team