RA
Riyaan A
1 reviews | Active since Aug 2015
28 May 2022, 16:52
Bark.com (***** and Theft Contractors)
Bark.com referred a contractor to me to which I had paid a deposit for work to be done. The work was not carried out and my hard earned money not refunded. When I called Bark for assistance to persue legal action no assistance was offered other than a first name, email and contact number of the contractor. Surely you can do a better job with vetting your service providers? How do you run a business with ****** as service providers? When I called, you stated that you had a similar complaint from other clients and have since banned him.. Why would you then refer him to me? so that I can be the next victim??? Please be very careful when using this service.
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Bark.com's replyOfficial
30 May 2022, 12:24 Hi Riyaan,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and we have flagged this company with management for review.
You may wish to consider taking this matter further with your local authority or Trading Standards.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and we have flagged this company with management for review.
You may wish to consider taking this matter further with your local authority or Trading Standards.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Best regards,
Bark.com's reply30 May 2022, 12:24
Official
Hi Riyaan,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and we have flagged this company with management for review.
You may wish to consider taking this matter further with your local authority or Trading Standards.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and we have flagged this company with management for review.
You may wish to consider taking this matter further with your local authority or Trading Standards.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Best regards,