GB
Garfield B
1 reviews | Active since Jan 2024
20 Apr 2025, 22:43
BARK PLATFORM – BE AWARE!
I understand that BARK introduces many contractors and business people to the public. I would like to know whether they verify the people they are promoting. Do they at least try to minimize the risk of supporting and promoting people who cannot be trusted? I am of the opinion that BARK is not very serious or successful in doing that. I had an awful experience with a company called RENDECO. I paid the owner R140 000 to replace part of my roof. He took the money but never showed up to do the work. Read my review on the RENDECO page of HELLOPETER. RENDECO was advertised on BARK up to 2023. In 2024 the owner changed his company to ROYAL ROOFING AND BUILDING SERVICES and again advertised on BARK. In 2025 the owner changed his company to INKOSI MAINTENANCE AND BUILDING SERVICES and once again, it was advertised on BARK - even with a false address. I informed BARK in 2024 about the owner of these companies and provided detailed and reliable evidence of all the statements I made. It took some time before BARK rep****. In their response they thanked me for the detailed information which accompanied my letter to them. However, their solution to the problem was disappointing. I thought BARK would verify my allegations and act in a significant way. That did not happen. According to BARK they will only investigate and make decisions based on complaints where both parties have engaged with each other through their platform. In other words, they wait for a ‘’BARK-VICTIM’’ before they take action. This policy motivated my current review. I have to warn you, be aware - you might be that victim!
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Bark.com's replyOfficial
21 Apr 2025, 15:40Hi Garfield,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you've encountered, and we completely understand how frustrating and disappointing this must be. We appreciate you bringing this situation to our attention.
Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case. We want to assure you that we take these matters very seriously and are actively investigating to ensure situations like this are not repeated. Our aim is to maintain high standards of professionalism and quality across all interactions on our platform.
Thousands of professionals use Bark to connect with customers, and while we do not vet every professional listed on our site, we do offer a Bark Verified feature. Professionals who have gone through this process will display a blue Verification badge on their profile. We always recommend that customers carry out due diligence and research service providers before proceeding with any work.
Bark is an open marketplace, and while we facilitate connections, we do not recommend or endorse one professional over another. Instead, we empower customers to choose the provider that best meets their needs, using available tools such as reviews, ratings, and professional profiles.
If you're open to it, we would really appreciate the chance to discuss your experience in more detail so we can better understand how to support you and strengthen our processes. If you haven't done so already, please contact us at *** so our team can look into this further.
Thank you again for raising this with us, and please don’t hesitate to get in touch with our support team—we’re here to help.
The Bark Team
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you've encountered, and we completely understand how frustrating and disappointing this must be. We appreciate you bringing this situation to our attention.
Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case. We want to assure you that we take these matters very seriously and are actively investigating to ensure situations like this are not repeated. Our aim is to maintain high standards of professionalism and quality across all interactions on our platform.
Thousands of professionals use Bark to connect with customers, and while we do not vet every professional listed on our site, we do offer a Bark Verified feature. Professionals who have gone through this process will display a blue Verification badge on their profile. We always recommend that customers carry out due diligence and research service providers before proceeding with any work.
Bark is an open marketplace, and while we facilitate connections, we do not recommend or endorse one professional over another. Instead, we empower customers to choose the provider that best meets their needs, using available tools such as reviews, ratings, and professional profiles.
If you're open to it, we would really appreciate the chance to discuss your experience in more detail so we can better understand how to support you and strengthen our processes. If you haven't done so already, please contact us at *** so our team can look into this further.
Thank you again for raising this with us, and please don’t hesitate to get in touch with our support team—we’re here to help.
The Bark Team
Best regards,
Bark.com's reply21 Apr 2025, 15:40
Official
Hi Garfield,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you've encountered, and we completely understand how frustrating and disappointing this must be. We appreciate you bringing this situation to our attention.
Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case. We want to assure you that we take these matters very seriously and are actively investigating to ensure situations like this are not repeated. Our aim is to maintain high standards of professionalism and quality across all interactions on our platform.
Thousands of professionals use Bark to connect with customers, and while we do not vet every professional listed on our site, we do offer a Bark Verified feature. Professionals who have gone through this process will display a blue Verification badge on their profile. We always recommend that customers carry out due diligence and research service providers before proceeding with any work.
Bark is an open marketplace, and while we facilitate connections, we do not recommend or endorse one professional over another. Instead, we empower customers to choose the provider that best meets their needs, using available tools such as reviews, ratings, and professional profiles.
If you're open to it, we would really appreciate the chance to discuss your experience in more detail so we can better understand how to support you and strengthen our processes. If you haven't done so already, please contact us at *** so our team can look into this further.
Thank you again for raising this with us, and please don’t hesitate to get in touch with our support team—we’re here to help.
The Bark Team
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you've encountered, and we completely understand how frustrating and disappointing this must be. We appreciate you bringing this situation to our attention.
Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case. We want to assure you that we take these matters very seriously and are actively investigating to ensure situations like this are not repeated. Our aim is to maintain high standards of professionalism and quality across all interactions on our platform.
Thousands of professionals use Bark to connect with customers, and while we do not vet every professional listed on our site, we do offer a Bark Verified feature. Professionals who have gone through this process will display a blue Verification badge on their profile. We always recommend that customers carry out due diligence and research service providers before proceeding with any work.
Bark is an open marketplace, and while we facilitate connections, we do not recommend or endorse one professional over another. Instead, we empower customers to choose the provider that best meets their needs, using available tools such as reviews, ratings, and professional profiles.
If you're open to it, we would really appreciate the chance to discuss your experience in more detail so we can better understand how to support you and strengthen our processes. If you haven't done so already, please contact us at *** so our team can look into this further.
Thank you again for raising this with us, and please don’t hesitate to get in touch with our support team—we’re here to help.
The Bark Team
Best regards,