1 reviews | Active since Nov 2020
Bark does not vet service providers
I recently used Bark.com for find a contractor to do some renovations at my home. I was contacted by Eric Liebenberg of Simply Projects / Simply Holdings / Simply Constructions. A lovely guy, I thought at first. I was told it is a small quick 3-week project that started in November 2022 and now almost in April are not even halfway yet. Work was done poorly, incomplete and halfway. We agreed in December on a refund of my money, which of course I cannot get out Eric. I did some further research on Eric Liebenberg and his company and was horrified to learn that Bark.com was advised of this issue less than 3 months before I used their services, and NOTHING was done by Bark.com. If they vet their vendors or even just take the complaints about vendors seriously, then I would not have to deal with all this drama and theft now. Be careful when you are using Bark and DEFINIATELY do not use someone called Eric Liebenberg!
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and if you email more information to ***, we can flag this company with management for review.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, and if you email more information to ***, we can flag this company with management for review.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team