JW
Jaco W

1 reviews | Active since Jul 2011

06 Mar 2023, 11:25

A waste of service provider money

Huge waste of money for me. As a photographer, I purchased 150 credits and just saw them waste away, lead after lead. Bark recommends you phone the company looking for a service provider, but they either don't pick up the call, or don't respond to mail or text messages. I have not a single lead return a call or respond to my quote. And I am on the less expensive side of this business. I know - I have been told this in so many words. I suspect Bark.com attracts the wrong kind of customers - bargain hunters. Customers have no idea each lead (paid in credits of 10 - 20 units each) costs the service provider between R100 and R200 to respond to. To them it means nothing not to return phone calls. Also, very few give sufficient information to quote on, and often select the incorrect options in dropdowns. In one instance, I finally got someone on the phone who was asking for a photographer to shoot a church premises for large format prints. It turns out he had no idea he had selected that - he only needed a two-bedroomed apartment photographerd! Bark.com claims "We’re so confident you’ll get hired at least once, that if you don’t we’ll give you all your credits back." I am fast running out credits. We'll see what happens when I reach zero. In both credits and Bark income.

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Replies (1)
Bark.com
Bark.com's reply20 Apr 2023, 11:37
Official
 Hi there,

We're very sorry to hear that you haven't had a positive experience using our platform.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us. 

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.

Kind regards,

The Bark Team