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Carol H

1 reviews | Active since Apr 2022

04 Apr 2022, 18:10

A complete waste of time and money.

Please think twice before signing up with them!!! I was initially made aware of this website through an unsolicited email send to me by their team, informing me that one of their clients was looking for someone with my credential to assist.

It naturally peaked my curiosity and I immediately looked them up online and saw many more leads for services similar to what I offer.

The catch.... In order to view these leads you have to make a lump sum payment upfront in return for credits. (I paid R2800 - minimum payment)

I made the decision to go for it, only to find that EVERY SINGLE lead I have followed up on since January this year, have been worthless. I have to mention at this point that I was extremely picky about the leads I chased, given the scanty detail provided.

One guy was honest enough to say that he was fishing to see what would come of his request.

From my experience, It would appear that most are just testing the site out to see how it works, each lead cost you in the region of R200.

I've complained on three separate occasions, they returned my credits the first time, ignored my second complaint (sent via email) and gave me the same polite response I got the first time I called. (Pacify but do nothing outside of offer credits back)

I could go on, but this is not my reason for posting.

If you are considering signing up with them please reconsider, they absolutely do not refund your money, they only refund your credits which is just going to waste your time further. Their leads are not sufficiently qualified and they definitely do not live up to the service they promise. They still have a long way to go to offer anything that is worth paying for.

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Replies (1)
Bark.com
Bark.com's reply06 Apr 2022, 11:42
Official
 Hi Carol,

We're very sorry to hear that you haven't had a positive experience using our platform.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

The starter pack of credits you purchased is enough credits to respond to roughly 10 leads, the reason being, this pack is covered with the 'Get Hired Guarantee'. This means that if after you've used all the credits from the starter pack, if you are not hired, we'll return all the credits back to your account for free, to re-use.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at ***.

Kind regards,

The Bark Team