CR
Carolyn R

1 reviews | Active since Dec 2016

29 Dec 2016, 21:21

No idea about Customer Service :(

<p>My 10 year old son is an avid David Walliams fan. His granny bought him 2 books for Christmas, as gifts from Bargain Books Beacon bay Retail Park. In error, one book was an Afrikaans version of the book. When I took it back to the Beacon Bay branch where the book was purchased, they refused to swop it for the English version because I did not have the slip for the gift.</p> <p>Catch a wake up Bargain Books! This could've easily been resolved by just swopping the Afrikaans version for the English one but instead you have a disappointed 10 year old and a fuming mom. Not cool :(</p>

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Replies (1)
Bargain Books
Bargain Books's reply30 Dec 2016, 10:20
Official

Dear Carolyn, on behalf of Bargain Books, we are very sorry to hear about your experience, We have taken your feedback and communicated it internally to improve our services. Could you kindly forward your contact details to *** so that we can be in contact with you to resolve this. Thank you