Issues but resolved perfectly

Good day <br> <br> I would just like to compliment you guys on resolving my problem. I had ordered books on the 5h of Jan 2016 online that stated a 5 -7 workday delivery. I sent through a proof of payment immediately after ordering the books but did not receive a confirmation. I queried a number of times via email. But when I called on the 8th, I spoke to Shadreck. Within minutes, my order was updated. <br> <br> Shadreck also called me on Monday to inform me my books would be delivered on the 13th and would now be couriered to me so that I no longer had to pick them up. Thank you for going the extra mile to ensure the books were delivered on time.<br> <br> A piece of advice though, I sent numerous emails to the customer care email and I am still awaiting a reply on any of them, if there are more people like me we prefer communicating via email and this could cause a few isues for you guys.<br> <br> Have a great day