BK
Busi K

1 reviews | Active since Sept 2021

08 Sept 2021, 21:37

Bargain Books Mall Of Africa

I had a very unpleasant experience earlier on today when I visited Bargain Books in Mall Of Africa. As a teacher for 13 years, never have I ever been accused of “putting something in my bag” (*****ing to be blunt) even after purchasing a book titled “Man’s Search for Meaning”.

I was on the phone as I reached into my handbag to get my wallet and I had one book on the counter, as a lady named Angie, accused me of having put something into my bag. I then proceeded to tell her calmly that I have not placed anything into my handbag but only reaching for my wallet. I then politely told the lady that I felt insulted and she didn't even bother apologizing.

Personally I will never enter that store again after experiencing such treatment and I will not even recommend to anyone because of this lady. It was an embarrassing ordeal that I never want to experience ever again.

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Replies (3)
Bargain Books
Bargain Books's reply09 Sept 2021, 07:47
Official
Good day, thank you for getting in touch. 

We are really sorry about your experience in our Mall of Africa store. This is definitely not the experience we aim to provide. We appreciate you letting us know about this for us to address this issue and improve the service we provide. 

Please contact Tandor at our Head Office so she can get the regional manager for that store to contact you. Or if you prefer, send your details through our Facebook/ Instagram page. 
BK
Busi K's update09 Sept 2021, 17:19
Reviewer Update
Why do I have to call your head office for you to act on a complaint? Is this the kind of system you have for unsatisfied customers? I’m not calling any head office. Just deal with it.
Bargain Books
Bargain Books's reply09 Sept 2021, 17:24
Official
No, unfortunately we are bound by the rules on Hello Peter and cannot share our contact details and cannot get yours from Hello Peter. I would love to put our regional manager in contact with you so he can try to help clear the air. 

If you would like us to contact you please let us know. Thank you