Aggressive behaviour from sales staff

Good day. I have had the worst experience at Your branch in PMB Liberty Mall.

Time of incident: between 13:00 and 13:30. Saturday 02 September 2017. I had walked into the store and stoped at the sales counter to read a message from my brother regarding what type of novel to buy my niece for her Birthday tomorrow. As I walked further into the store a very rude Guy named Regan. Said to another staff member next time don't stand at the counter. Not realising I heard him. So I took the liberty to ask him what he had said. He then said do you need help very abruptly, so I said yes I'm looking for children's novels. He rudely says " its over there " with no actual detail as to where in the store. By this time I was pretty upset. So I asked Regan if the store manager was in, he said he will give me his phone number and then asked me if there was a problem. I said yes, I am not happy with your comment and the way in which you assisted me. He writes the personal cell number of the manager who's name is keagan. He then insists on me calling Keagen right there with a very violent attitude. I told him I will call in my own time. At this time he starts to be more aggressive and arguing with me insted of trying to calm the situation down. I told him that he needed to adjust his attitude towards his customers. Which made him more angry and aggressive. He then walked almost up into my face and asked are you buying anything. And where I work. If I had not walked away he would have assaulted me. There where other customer in the store aswell. He had blaytent disrespect for me as a customer and for other customers in the store. I still looked for a novel for my niece and bought the novel from the store.

Is this the kind of staff that you employ to assist your customers??

I would like a response to this message and serious action taken against this staff member for the safety of other customers.