Disgusting after sales service from Bargain Auto in Goodwood

If I could give less than one star I would. I found the after sale service from this used car dealer that I purchased my vehicle from to be absolutely disgusting.

I purchased a Nissan Micra from Bargain Autos on Friday 20 December 2019.

On Sunday 29 December 2019 the air conditioner of the car stopped working and has not worked since. Then on New Years Day (1 January 2020) the car just would not start. My daughter was driving it at the time and she was left stranded at a friend's place.The car just does not swing at all, but can be kick started when pushed. The battery is strong as all the other functions that uses battery (indicators, hooter, etc - except the air conditioner of course) works. We have tried numerous times, but it just does not start at all. I am no mechanic but to me it seems to be either the starter (which doesn't swing at all) or the immobilizer.

I reported the issue to the salesman, Adam, the next day (2 January 2020), at which stage he said he would chat to his manager and revert to me. Unfortunately up until now (today being the 16th January 2020) I have not received any feedback, although I have made numerous phone calls every working day since then in order to follow up. Every time I was told that he was unable to get hold of any managers to assist. It seems they do not want to take any responsibility for the issue despite the fact that I find myself in possession of a useless vehicle that is unable to start with an air conditioner that is not working, after barely a week of purchasing the vehicle.

I have sent long email to the manager, Johan Lazarus, appealing for assistance, but my email was just ignored. There strategy is to just ignore me in the hope that I will go away. I've got news for them though, this review is only the beginning.

As a consumer I know I have a right to claim damage up to six months after purchasing the vehicle. Their 'after sales service' is therefore not only sickening, selfish, disgusting and inconsiderate, but also *******. This place should be avoided at all costs.