1 reviews | Active since Oct 2015
Defective vehicle and terrible service
I purchased a Bmw E46 from Bargain Auto which was sold to me as accident free and in excellent condition .This was not the case.<br> I washed the car and noticed the paint began to chip and there was damage that was covered up the valves had also burnt i then called Webank and was told they cannot assist i should speak to the Wesbank Dealer who financed the vehicle , i done this and they too did not want to assist and accused me of the damage it was then proven that i did not cause the damage, the vehicle was then taken to Bargain Autos mechanic who caused more damage to the vehicle then there was previously the inside of the vehicle now has spray paint in it, the gears jump out, the interior has been damaged and something was dropped on the vehicle . Johan refused to assist and once again accused me as he stated his mechanic did not cause any damage i than contacted Bargain Auto's General Manager who stated they cant spend more money on the vehicle nor replace it as it doesnt make financial sense to spend more money on the vehicle he also stated i should claim from my insurance for the damaged caused by their workshop as it is not their problem and that is why i have insurance .
We note the contents of your complaint, however, we would like to place the following on record.
Your purchased a 13 year old vehicle with over 160 000 km on the clock. After your initial complaint, we attended to an overhaul of the engine on the vehicle and we spent over R20 000.00 to rectify this. On your insistence thereafter, we had the engine compression checked by BMW and the test showed that the engine was in good working order. This test cost us approximately R1500. Kindly note that we do not own a workshop and instructed an independent RMI accredited workshop to attend to the necessary work.
You have complained that this workshop has now damaged your vehicle. Although your claim lies against the workshop, we have instructed a representative to contact you with the aim of reaching an amicable solution to this matter.
We aim to resolve any valid complaint and ensure customer satisfaction at all times.
Kind regards
Bargain Auto.
We note the contents of your complaint, however, we would like to place the following on record.
Your purchased a 13 year old vehicle with over 160 000 km on the clock. After your initial complaint, we attended to an overhaul of the engine on the vehicle and we spent over R20 000.00 to rectify this. On your insistence thereafter, we had the engine compression checked by BMW and the test showed that the engine was in good working order. This test cost us approximately R1500. Kindly note that we do not own a workshop and instructed an independent RMI accredited workshop to attend to the necessary work.
You have complained that this workshop has now damaged your vehicle. Although your claim lies against the workshop, we have instructed a representative to contact you with the aim of reaching an amicable solution to this matter.
We aim to resolve any valid complaint and ensure customer satisfaction at all times.
Kind regards
Bargain Auto.