RF
Rich F

1 reviews | Active since Jun 2023

29 Jun 2023, 14:41

The best product and the best service and support I have had in 10 years.

The product is fantastic. It's so hard to find a quality "zero heel drop" running shoe, and these are incredible. And more than that, they deliver quickly and follow up efficiently. The service and support from Barestep was above and beyond every expectation. After ordering the incorrect size (which btw was delivered within 7 days), Laura was fantastic. They responded within an hour to every query. They gave me a simple and clear understanding of the process, and picked up the shoes for replacement the following day. So within 48 hours of having received the shoes I had ordered a size to large, they had already collected them to ensure they were unused and undamaged, and were sending a replacement - in the correct size. Absolutely and totally recommend them to anyone.

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Replies (2)
Barestep
Barestep's reply11 Jul 2023, 09:21
Official
Thank you so much for your glowing review! We're thrilled to hear that you consider our product and service the best you've encountered in the past decade. Providing exceptional quality and support is our primary goal, and it's rewarding to know that we've exceeded your expectations. We truly appreciate your loyalty and look forward to serving you for years to come.

Kind regards, 

The Barestep Team

Barestep
Barestep's reply17 Jul 2023, 17:40
Official
Thanks once again Rich! It is always so good to see positive feedback :) Your happiness is our top priority!