GC
Graham C

1 reviews | Active since Aug 2009

21 Nov 2023, 14:21

Poor quality

I bought a pair of their original Active shoes in September 2023 and two months later they're already starting to show signs of tearing and the sole separating from the shoe. I emailed their support asking about the warranty on the shoes and I specifically mentioned that I don't use them for exercise. Hannah rep**** with a generic, copy and paste response stating that they're not designed for rigorous sporting activities and that I had 30 days from receiving my shoes to exchange my order. Overall, a very disappointing response and poor quality shoes that probably won't last another 2 months.

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Replies (1)
Barestep
Barestep's reply21 Nov 2023, 15:43
Official
Hi there, 

We do state on our returns policy that there is a 30 day trial period where the shoes can be exchanged if need be. Please feel free to contact me regarding this issue and we will get it sorted for you.