GC
Graham C
1 reviews | Active since Aug 2009
21 Nov 2023, 14:21
Poor quality
I bought a pair of their original Active shoes in September 2023 and two months later they're already starting to show signs of tearing and the sole separating from the shoe. I emailed their support asking about the warranty on the shoes and I specifically mentioned that I don't use them for exercise. Hannah rep**** with a generic, copy and paste response stating that they're not designed for rigorous sporting activities and that I had 30 days from receiving my shoes to exchange my order. Overall, a very disappointing response and poor quality shoes that probably won't last another 2 months.
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Replies (1)Barestep's replyOfficial
21 Nov 2023, 15:43Hi there,
We do state on our returns policy that there is a 30 day trial period where the shoes can be exchanged if need be. Please feel free to contact me regarding this issue and we will get it sorted for you.
We do state on our returns policy that there is a 30 day trial period where the shoes can be exchanged if need be. Please feel free to contact me regarding this issue and we will get it sorted for you.
Barestep's reply21 Nov 2023, 15:43
Official
Hi there,
We do state on our returns policy that there is a 30 day trial period where the shoes can be exchanged if need be. Please feel free to contact me regarding this issue and we will get it sorted for you.
We do state on our returns policy that there is a 30 day trial period where the shoes can be exchanged if need be. Please feel free to contact me regarding this issue and we will get it sorted for you.
