AK
Arno K
1 reviews | Active since Jan 2024
21 Jan 2024, 20:22
Not worth It !!
The initial purchase was seamless and even the delivery was relatively quick, but once you want to contact them, return a product or do an exchange that is where the fun starts. If you want to return your product they deduct a R50 restocking fee. If you do an exchange you have to wait till the correct size is available. What I noticed is they will have the correct size on the purchase page but not on the exchange page which was very frustrating. Refunds takes 10+ day to get you money back. There communication and feedback is slow and you wait forever to get a response. I purchased a pair of shoe 2 Dec 2023 and still waiting for my refund month and a half later after they could not supply the stock.
Helpful (0)
Replies (5)0
Replies (5)
Barestep's replyOfficial
23 Jan 2024, 11:28Hey there Arno,
We apologize for the inconvenience.
If I look at our system, you requested an exchange that has created a new order that will be sent out by the end of the week? :)
We apologize for the inconvenience.
If I look at our system, you requested an exchange that has created a new order that will be sent out by the end of the week? :)
Barestep's reply23 Jan 2024, 11:28
Official
Hey there Arno,
We apologize for the inconvenience.
If I look at our system, you requested an exchange that has created a new order that will be sent out by the end of the week? :)
We apologize for the inconvenience.
If I look at our system, you requested an exchange that has created a new order that will be sent out by the end of the week? :)
AK
Arno K's updateReviewer Update
28 Jan 2024, 09:23Good day Hannah
I haven't received my Refund for #BS23451 yet.
Emails just seems to result in empty promises from your side to delay the process. Think I have been very pacient this last month an a half. Surely this can be resolved easily. Eagerly awaiting my Refund.
I haven't received my Refund for #BS23451 yet.
Emails just seems to result in empty promises from your side to delay the process. Think I have been very pacient this last month an a half. Surely this can be resolved easily. Eagerly awaiting my Refund.
AK
Arno K's update28 Jan 2024, 09:23
Reviewer Update
Good day Hannah
I haven't received my Refund for #BS23451 yet.
Emails just seems to result in empty promises from your side to delay the process. Think I have been very pacient this last month an a half. Surely this can be resolved easily. Eagerly awaiting my Refund.
I haven't received my Refund for #BS23451 yet.
Emails just seems to result in empty promises from your side to delay the process. Think I have been very pacient this last month an a half. Surely this can be resolved easily. Eagerly awaiting my Refund.
Barestep's replyOfficial
30 Jan 2024, 18:31Hi there,
As previously mentioned above, you requested an exchange and not a refund, that is why you haven't received the refund :)
As previously mentioned above, you requested an exchange and not a refund, that is why you haven't received the refund :)
Barestep's reply30 Jan 2024, 18:31
Official
Hi there,
As previously mentioned above, you requested an exchange and not a refund, that is why you haven't received the refund :)
As previously mentioned above, you requested an exchange and not a refund, that is why you haven't received the refund :)
AK
Arno K's updateReviewer Update
30 Jan 2024, 19:01So i guess I am just imagining all the email conversation and all the ticket I have logged this past month. Not interests in you excuses anymore. Just give me my refund.
I don't want you stupid shoes anymore.
See below to refresh your memory and check you emails.
We are at the end of the month and you have done absolutely nothing to resolve this.
Hannah (Barestep) via zendesk.com | Jan 8, 2024, 12:27 PM This ticket was created on your behalf.To add additional comments, reply to this email.Dear Arno,
I hope this email finds you well and that you had a great weekend,
I want to personally apologize for any inconvenience our recent delay in stock delivery may have caused you. We understand that you were expecting your order to arrive on the 9th of January, and unfortunately, we have encountered unexpected delays in the fulfilment process.
Regrettably, the new estimated arrival date for our stock is now from the 20th of January. We sincerely apologize for any inconvenience this delay may have caused. As a token of our appreciation for your understanding, we would like to offer you a full refund for your order. We understand that timely delivery is crucial, and we want to make sure you have options that best suit your needs.
Let me know if there is anything I can assist with. I am always here and happy to help!Best regards
Hannah
Arno Kotze <***> | Jan 8, 2024, 5:53 PM Good day Hannah
Thank you for your email.Refund would be appreciated.
Regards
Arno Kotzé Hannah (Barestep) via zendesk.com | Jan 10, 2024, 5:58 PM
Dear Arno,
We have started the refund process. You will receive notification of this. Please allow up to 10 days for this to reflect.
Let me know if there is anything I can assist with. I am always here and happy to help!
Best regards
Hannah
I don't want you stupid shoes anymore.
See below to refresh your memory and check you emails.
We are at the end of the month and you have done absolutely nothing to resolve this.
Hannah (Barestep) via zendesk.com | Jan 8, 2024, 12:27 PM This ticket was created on your behalf.To add additional comments, reply to this email.Dear Arno,
I hope this email finds you well and that you had a great weekend,
I want to personally apologize for any inconvenience our recent delay in stock delivery may have caused you. We understand that you were expecting your order to arrive on the 9th of January, and unfortunately, we have encountered unexpected delays in the fulfilment process.
Regrettably, the new estimated arrival date for our stock is now from the 20th of January. We sincerely apologize for any inconvenience this delay may have caused. As a token of our appreciation for your understanding, we would like to offer you a full refund for your order. We understand that timely delivery is crucial, and we want to make sure you have options that best suit your needs.
Let me know if there is anything I can assist with. I am always here and happy to help!Best regards
Hannah
Arno Kotze <***> | Jan 8, 2024, 5:53 PM Good day Hannah
Thank you for your email.Refund would be appreciated.
Regards
Arno Kotzé Hannah (Barestep) via zendesk.com | Jan 10, 2024, 5:58 PM
Dear Arno,
We have started the refund process. You will receive notification of this. Please allow up to 10 days for this to reflect.
Let me know if there is anything I can assist with. I am always here and happy to help!
Best regards
Hannah
AK
Arno K's update30 Jan 2024, 19:01
Reviewer Update
So i guess I am just imagining all the email conversation and all the ticket I have logged this past month. Not interests in you excuses anymore. Just give me my refund.
I don't want you stupid shoes anymore.
See below to refresh your memory and check you emails.
We are at the end of the month and you have done absolutely nothing to resolve this.
Hannah (Barestep) via zendesk.com | Jan 8, 2024, 12:27 PM This ticket was created on your behalf.To add additional comments, reply to this email.Dear Arno,
I hope this email finds you well and that you had a great weekend,
I want to personally apologize for any inconvenience our recent delay in stock delivery may have caused you. We understand that you were expecting your order to arrive on the 9th of January, and unfortunately, we have encountered unexpected delays in the fulfilment process.
Regrettably, the new estimated arrival date for our stock is now from the 20th of January. We sincerely apologize for any inconvenience this delay may have caused. As a token of our appreciation for your understanding, we would like to offer you a full refund for your order. We understand that timely delivery is crucial, and we want to make sure you have options that best suit your needs.
Let me know if there is anything I can assist with. I am always here and happy to help!Best regards
Hannah
Arno Kotze <***> | Jan 8, 2024, 5:53 PM Good day Hannah
Thank you for your email.Refund would be appreciated.
Regards
Arno Kotzé Hannah (Barestep) via zendesk.com | Jan 10, 2024, 5:58 PM
Dear Arno,
We have started the refund process. You will receive notification of this. Please allow up to 10 days for this to reflect.
Let me know if there is anything I can assist with. I am always here and happy to help!
Best regards
Hannah
I don't want you stupid shoes anymore.
See below to refresh your memory and check you emails.
We are at the end of the month and you have done absolutely nothing to resolve this.
Hannah (Barestep) via zendesk.com | Jan 8, 2024, 12:27 PM This ticket was created on your behalf.To add additional comments, reply to this email.Dear Arno,
I hope this email finds you well and that you had a great weekend,
I want to personally apologize for any inconvenience our recent delay in stock delivery may have caused you. We understand that you were expecting your order to arrive on the 9th of January, and unfortunately, we have encountered unexpected delays in the fulfilment process.
Regrettably, the new estimated arrival date for our stock is now from the 20th of January. We sincerely apologize for any inconvenience this delay may have caused. As a token of our appreciation for your understanding, we would like to offer you a full refund for your order. We understand that timely delivery is crucial, and we want to make sure you have options that best suit your needs.
Let me know if there is anything I can assist with. I am always here and happy to help!Best regards
Hannah
Arno Kotze <***> | Jan 8, 2024, 5:53 PM Good day Hannah
Thank you for your email.Refund would be appreciated.
Regards
Arno Kotzé Hannah (Barestep) via zendesk.com | Jan 10, 2024, 5:58 PM
Dear Arno,
We have started the refund process. You will receive notification of this. Please allow up to 10 days for this to reflect.
Let me know if there is anything I can assist with. I am always here and happy to help!
Best regards
Hannah
AK
Arno K's updateReviewer Update
06 Feb 2024, 20:32For all the rest of the people having similar issues I have reached out to there *** Laura Head of Customer Support.
Not sure if they can do anything to sort out the issues or put pressure on them.
Managed to get the Address and Contact number of the Barestep Head Office in Johannesburg.
Since the emails don't work just go and noc on there door.
If I don't get anywhere with Laura I have some other ideas that we can follow.
Barestep Head Office
***
Ashworth Logistics Park, Building C
18 Laneshaw Street
Linbro Park
Johannesburg, 1609, Gauteng
Not sure if they can do anything to sort out the issues or put pressure on them.
Managed to get the Address and Contact number of the Barestep Head Office in Johannesburg.
Since the emails don't work just go and noc on there door.
If I don't get anywhere with Laura I have some other ideas that we can follow.
Barestep Head Office
***
Ashworth Logistics Park, Building C
18 Laneshaw Street
Linbro Park
Johannesburg, 1609, Gauteng
AK
Arno K's update06 Feb 2024, 20:32
Reviewer Update
For all the rest of the people having similar issues I have reached out to there *** Laura Head of Customer Support.
Not sure if they can do anything to sort out the issues or put pressure on them.
Managed to get the Address and Contact number of the Barestep Head Office in Johannesburg.
Since the emails don't work just go and noc on there door.
If I don't get anywhere with Laura I have some other ideas that we can follow.
Barestep Head Office
***
Ashworth Logistics Park, Building C
18 Laneshaw Street
Linbro Park
Johannesburg, 1609, Gauteng
Not sure if they can do anything to sort out the issues or put pressure on them.
Managed to get the Address and Contact number of the Barestep Head Office in Johannesburg.
Since the emails don't work just go and noc on there door.
If I don't get anywhere with Laura I have some other ideas that we can follow.
Barestep Head Office
***
Ashworth Logistics Park, Building C
18 Laneshaw Street
Linbro Park
Johannesburg, 1609, Gauteng