AD
Aiyaaz D
1 reviews | Active since Nov 2014
22 Dec 2023, 09:59
Barestep - DISHONEST
I placed an order on the 3rd December 2023 and to date (22/12/2023) I have still not received the shoes, not even a delivery tracking number. After my first email replay I received from them, which based on other reviews seems to be a generic email, they have also stopped replying to email or Instagram messaging. Their website promises delivery before a certain date but it is a COMPLETE LIE as they haven't even honoured orders from Black Friday yet, which is even before my order was placed. I have since advised a lot family and friends of mine who are itching to order their shoes, to hold off on ordering until/if my shoes arrive. I would strongly advise others to do the same.
Helpful (0)
Replies (2)0
Replies (2)AD
Aiyaaz D's updateReviewer Update
22 Dec 2023, 20:40I finally received my shoes, so it would be fair to upgrade the review to two stars. However, upon the first wear/test of the shoes, one of the draw strings have come loose from the loop end that has a velcro end. I've emailed them to advise on next steps and depending on their handling of this matter, I could consider improving my rating of them.
AD
Aiyaaz D's update22 Dec 2023, 20:40
Reviewer Update
I finally received my shoes, so it would be fair to upgrade the review to two stars. However, upon the first wear/test of the shoes, one of the draw strings have come loose from the loop end that has a velcro end. I've emailed them to advise on next steps and depending on their handling of this matter, I could consider improving my rating of them.
Barestep's replyOfficial
19 Jan 2024, 11:27Hi there Aiyaaz,
Has customer service gotten back to you regarding the draw string coming loose?
Has customer service gotten back to you regarding the draw string coming loose?
Best regards,
Barestep's reply19 Jan 2024, 11:27
Official
Hi there Aiyaaz,
Has customer service gotten back to you regarding the draw string coming loose?
Has customer service gotten back to you regarding the draw string coming loose?
Best regards,