shocking customer service

<p>After waiting 3 weeks for an appointment to open a bank account your staff member not only kept me waiting for 15min but then told me I had the wrong proof of address, I asked if I could go fetch the correct paper but she was not willing to wait as she had another appointment in 45min (don't forget she was late for my appointment) in spite of a half hour argument with her I still don't have a bank account now I have 2 questions why must a customer come hat in hand to give you our money and do you want my business</p>