Please retrain your unsympathetic advisor

I have had an account with the Wel*****urne Barclays Bank for probably 40 years. A very clever someone put a block on my card, although the expiry date is only end April. My daughter who lives in the uk is due to have a baby in April and dep money into my acc. This is a birthday gift as she wanted me to help with the little one. 2 Days ago I tried twice to draw money and it was declined. Phoned their international call centre, I pay for call, and promised that they would look into it.Spoke for 37 min. Today I phoned again and was told that the card was blocked. Fortunately the lady was sympathetic and helpful. Her supervisor unblocked it till end April and assured me that it was immediate and that I could go and draw. We had spoken for 45 min. An hour later, I try and draw and again was declined! <br> Phoned again and spoke to Graig. What an unsympathetic and unhelpful person. Spoke for 45 min. What a waste of my time. Please retrain him and use the tape of our conversation to train advisors on how not to treat clients! He told me that once a card is blocked, it cannot be unblocked. Towards the end, after i insisted that I was told that it would be unblocked, he agreed. Help!!!