Almost 3 months waiting for the outcome of my travel claim. VERY BAD SERVICE and Delay Tactics from Barclays UK, Travel Insurance - Cega Group

Hello Peter

It is with great frustration and inconvenience that my travel insurance claim after almost 3 months been has not been concluded and become a thing of the past so we can all move on with our lives.

I was stuck and stranded overseas (South Africa) due to the worldwide Covid-19 Pandemic and needed my insurance urgent assistance. However I was advised that I cannot not be assisted at that time, I need to make a plan for myself and then claim afterwards.

It was really hard, frustrating and not easy but I did try so hard to make a plan and raise funds for my unplanned accommodation extension, food, health and safety essentials and also means of going back to UK, since the insurance could not help but I have been paying them for over 10years without claiming but now that I was in desperate need of their assistance they cannot be of assistance.

And now that all have been done and forwarded all the required information together with the documents requested, I am still being sent from pillar to post for so long.

The South African borders were to remain closed for at least 6 months with no international travels. The longer I stayed the more it was going to hit me very hard on the pockets. I was not going to survive as I was already in debt.

I was left with no other choice but to consider repatriation flights and had to make payment for.

It's been almost 3months now since I lodged my claim but still no outcome. I am really not happy with your travel insurance department and wish they could put themselves in their customer's shoes :-( :-(