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steve W

1 reviews | Active since Feb 2024

01 Feb 2024, 21:09

WARNING TO BANXSO USERS:

WARNING TO BANXSO USERS:

I feel compelled to warn others about the ********* practices and disregard for clients' financial well-being that I have encountered.

Grievance Summary: My grievances with Banxso are extensive, centering around the mismanagement of my trading account by their "success manager," Mr. Kaplowitz. Despite the outlined duties for success managers, which include constructive trading strategies, live sessions, market analysis, and risk management, Mr. Kaplowitz's advice has consistently fallen short of these standards.

Shocking Conduct: Mr. Kaplowitz went to the extent of applying immense pressure on me, making up to three calls a day, urging me to deposit additional funds without regard for my financial situation or investment objectives. To make matters worse, he was fully aware that these funds were my life savings, a rental emergency fund, and money left to me by my late brother.

The misleading claims about earning more interest compared to traditional bank accounts only added to the deception. Despite my explicit admission of being a complete novice in trading, my concerns about overexposure and the lack of educational guidance were consistently dismissed.

********* Advice: Mr. Kaplowitz is not legally obliged to advise but to educate clients. However, advising a client to be patient is advice and suggests holding a trade which is *******/********* as it only benefits Banxso with the exorbitant floating SWAP fees.

Misleading Information during Onboarding: The information provided during the onboarding process was misleading, promising an 8.7% interest rate as a key advantage. However, I later discovered that the associated SWAP fees on highly risky assets outweigh any potential gains, and these fees change randomly without proper explanation. Mr. Kaplowitz’s advice was not in good faith but merely to extract as much liquid capital from my pockets as possible.

Urgent Warning: I have taken formal action by reporting Banxso to the Financial Sector Conduct Authority (FSCA) and the FAIS Ombudsman. My aim is to prevent further financial harm to unsuspecting individuals who may fall victim to Banxso's ********* practices.

Desired Outcome: I am seeking a refund of my invested capital, citing the misleading information and failure to adhere to proper risk management practices. I also urge others who have faced similar issues to come forward and share their experiences.

Conclusion: I implore readers to exercise extreme caution when considering Banxso Ltd for their financial endeavors. My hope is that this review serves as a warning and encourages the FSCA to investigate Banxso thoroughly, holding them accountable for their unjust practices.

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Replies (1)
BANXSO
BANXSO's reply02 Feb 2024, 10:17
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩