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Matthew B

1 reviews | Active since Jun 2018

09 Oct 2024, 17:23

Very disapointed in Banxso

I really had a very bad experience with Banxso trading. When I started on July 30th, I explained to my success manager that I am new to trading and dont understand it well. He promised to do everything for me and that I shouldn't fear. I started off with a deposit of R4700. I got pressurized to deposit more money and I added R30000.00. Within in a week my fund increased to R42000.00 but with every call from my success manager, I'm asked to deposit more money. to stand a better change to earn more. I explained that the R30000.00 were my last savings money. My success manager was not happy with me at all after he learned that I dont have anymore money to deposit. He once said that he cant work with people who dont have money. By this time I just wanted to get my money and get out. I had three trades open and tried to get some of my money back, I got an error for insufficient funds. The three open trades drained my balance from R42000.00 in less then a week to around R200.00. I was very disappointed as during this period my brother passed on - I couldn't even burred my own brother as my funds disappeared within one week. I was so hurt and disappointed for trusting the Banxso success managers. In about two weeks I had about three success managers - really dont know why they change around like that.....

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Replies (1)
BANXSO
BANXSO's reply10 Oct 2024, 08:42
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩