CE
Catharina E

1 reviews | Active since Jan 2024

26 Apr 2024, 19:36

**** ********* TRADING COMPANY

Sadly I have to report that after weeks of trying to resolve the issue of the total collapse of my investment based on advice given by supposedly Expert Success Managers and bonuses given to passivy me, this company has failed totally to deliver on their commitments or promises. No communication is coming forth and discussions with the customer relations department end with me being always the person being wrong - claims of phone calls to help sort things out based on "records" are every single time the answer why nothing is happening. To top this the Success Managers can not keep to a time schedule as requested and if they do phone it is midway through the working day. All the people that I have dealt with are based in Dubai with a routed number via Cape Town Since day one I have specified that I can only do this type of investing after work and a time that was agreed upon was 7pm, which worked for the initial trading until the advice on what to invest in backfired and the company collapsed my trading account. (Correspondence in this regard was sent via email) After numerous telephone calls and emails I was "given" a bonus to trade with to recoup my investment, this however means nothing because I have no access to the account and the Success Manager is not capable of doing his/her work. I have requested a refund of my money and was offered the bonus to trade with which means absolutely nothing to me, as it was given subject that I remove my review on HelloPeter - ********* basically and to keep their "reputation" clean. Never would I recommend them to anybody not even my enemy. They have no integrity and as for their professionalism- that is questionable. They lure people into investing using AI-created adverts which they claim was not them, but the advert leads to their office, and the required minimum amount to start investing is exactly the same as on the adverts. **** ALERT should be raised.

0
Replies (1)
BANXSO
BANXSO's reply30 Apr 2024, 09:22
Official
 Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩