GW
Gertrud W

1 reviews | Active since Jan 2024

02 Jan 2024, 11:27

Stay far away if you don't have trading knowledge

I want to STRONGLY DISCOURAGE any person without any trading knowledge from engaging with Banxso. This was one of my BIGGEST FINANCIAL MISTAKES as I lost all my hard earned money traded and it was a lot. The initial reviews I read on Banxso were very positive and only afterwards the negative reviews (like my experience) followed. Banxso provides a Success Manager to you, and this was the biggest selling point to me (as I have no trading knowledge). This person is however not available via phone and only via their work email. So, a lot of times I could not contact them, or they did not respond to my email. Neither my Success Manager nor anybody else at Banxso ever asked me about my risk profile/appetite. So, the trades they advised me were extremely risky. Banxso is not transparent. Initially my trades were very successful, and I made money. Somehow no Swaps were involved in the initial trades. Then suddenly (without any explanation by my Success Manager or anybody else) Swaps were included (at a huge cost), and nobody explained this to me. Suddenly, I began losing money very fast and the only advice from Banxso was always to deposit more and more money.

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Replies (1)
BANXSO
BANXSO's reply02 Jan 2024, 11:58
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩